Helpdesk Analyst

About Morning Consult:

Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with rigorous analysis to better inform decisions on what people think and how they will act.

This role will be based in our Washington, DC office.

The Role:

We are looking for a talented and motivated Helpdesk Analyst to join our IT team. As a Helpdesk Analyst, you will play a crucial role in supporting end users and maintaining our organization's IT infrastructure. This entry-level position offers an excellent opportunity for professional growth, hands-on experience and exposure to a variety of IT systems and technologies.

If you are a recent graduate or have entry-level experience in IT, and you're passionate about building a career in systems administration, we encourage you to apply. This is an exciting opportunity to kickstart your career and gain valuable experience in a supportive and dynamic IT environment.

The IT Team at Morning Consult:

The Information Technology Operations team plays a pivotal role in driving innovation, efficiency and scalability. We enable seamless communication, collaboration and data management across various divisions and stakeholders. Our team is continuously assessing and implementing emerging technologies to enhance product development, customer experiences and operational agility ensuring competitiveness in a dynamic market landscape.

What You'll Be Working On:

• Providing technical assistance and support to end-users, troubleshooting hardware and software issues
• Assisting in the setup and configuration of workstations, peripherals and mobile devices
• Performing routine maintenance tasks such as system updates, patches and backups
• Monitoring system performance and respond to alerts to ensure optimal functionality
• Assisting in the configuration and maintenance of network infrastructure, including routers, switches and firewalls
• Troubleshooting connectivity issues and assist in network troubleshooting
• Collaborating with senior administrators to ensure systems comply with security policies
• Assisting in implementing and maintaining security measures, including antivirus and firewall solutions
• Maintaining accurate and up-to-date documentation for system configurations, procedures and troubleshooting guidelines
• Creating user guides and documentation for common IT issues
• Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion

About You and What You've Done:

• Associate degree or relevant certification in Information Technology, Computer Science or a related field
• Basic understanding of IT concepts, systems and networking
• Strong problem-solving skills and a proactive approach to learning
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Eagerness to take on new challenges and learn from experienced team members
• Certifications such as CompTIA A+, Network+ or Microsoft Certified: Azure Fundamentals
• Familiarity with MacOS, Windows, and Linux operating systems
• Basic knowledge of Active Directory and group policy administration
• Exposure to virtualization technologies (e.g., VMware, Hyper-V)
• Willing to take feedback, learn and grow; an ethos of continuous self-improvement

Note: We view the above section as a guide, not a checklist. Research shows that underrepresented/marginalized groups are less likely to apply for a job if they feel that they don’t meet 100% of the qualifications. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you don’t satisfy every single bullet on this list! It’s expected that you’ll learn and grow throughout your time at Morning Consult, so if you’re open to building new skills, we’d love to hear from you.

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

-Prolonged keyboard duties

-Moves equipment up to 50 pounds

-Willingness and capacity to sit/stand for minimum periods of two hours at a time

-Occasional evening and weekend work may be required as job duties demand

The expected salary range for this position is $52,400 - $79,600, with a midpoint of $66,000.

In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult’s benefits on our Career Page.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.

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