Helpdesk Analyst

Job Description

ASRC Federal Analytical Services Inc. (ASI) provides technical and management solutions to help federal agencies in the defense and aerospace markets meet complex operational challenges. Headquartered in Huntsville, AL, the company employs a professional workforce known for commitment to excellence and exceeding customer expectations.

Responsibilities:

• Provide day to day support services for employee technology resources (MS Office, Windows, and other related applications), ensuring a high-quality end-user experience
• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software
• Oversee and maintain the desktop environment ensuring desktops are kept current and laptops are properly maintained. This includes the proper issuance and maintenance of corporate devices.
• Ensure the fulfillment of IT service requests including the request of new equipment, including, but not limited to, workstations, laptops, monitors, printers, and scanners.
• Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences
• Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; document efforts in the trouble ticket system.
• Conduct and direct installation of personal computers successfully according to information systems protocol and standards for device image
• Maintain physical inventory of stock items and reorder as required

Requirements

Requirements:

• Deep understanding of Windows Client support
• Proficient in Windows Operating Systems 2010 and Windows Server 2008 R2/2012R2/2016/2019
• Fundamental knowledge in networking principles (TCP/IP, DNS, DHCP, SMTP, SNMP)
• Basic knowledge of inventory management software
• Must be able to work with minimal oversight and possess abilities to communicate effectively through all levels within the organization working closely with project leads and other team members
• Must be a US Citizen; ability to obtain and maintain a government issued clearance.

Education/Experience:

• Bachelor's Degree or at least 6 years of relevant work experience in lieu of a college degree.
• CompTIA Security+ certification

Secret Clearance

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.