Helpdesk Coordinator (hybrid, flexile options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

No one knows Broadridge better than our associates. We recognize that when you move across roles or businesses, you continue to build your skills and knowledge, which helps us remain strong and successful – as individuals and as an organization. Take the next step in your career and we’ll walk that path with you. If you’re not ready to take that step now, you can still get involved by referring a friend, family member, or former colleague.

This role consists of System Access Administration for a wide array of Broadridge applications for all clients. Actions include interacting with various groups during production issues, communicating issues, problem resolution and post mortems to the affected client base. This is an entry level position with growth opportunities within the Client Services Division.

This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote and meet in person to learn and collaborate as needed.

Job Description

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.

• Responds to customer questions regarding operation and malfunctions.
•  Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Applies a theoretical knowledge-base to work to achieves goals through own work
• Characterized by specific functional expertise typically gained through formal education
• May provide guidance to others as a project manager using technical expertise
• Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
• Builds knowledge of the company, processes and customers
• Solves a range of straightforward problems
• Analyzes possible solutions using standard procedures
• Receives a moderate level of guidance and direction
   

Experience:

• College degree required
• Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
• Business Expertise:
  Understands key business drivers; uses this understanding to accomplish own work
• Leadership:
  No supervisory responsibilities but provides informal guidance to new team
  Solves problems in straightforward situations; analyzes possible solutions using judgment and precedents
  Impact:
  -Impacts quality of own work and the work of others on the team; works within guidelines and policies
  Interpersonal Skills:
  -Explains complex information to others in straightforward situations

Salary range $65,000- 70,000. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].