Helpdesk Engineer

Position Summary

We are looking for an energetic well-organized Help Desk Engineer to provide technical support to end user’s in an efficient and accurate manner to join our Help Desk Support Team. You will be considered as the Firm’s front liner and you will solve technical problems and provide support for all areas. 

Responsibilities

· Build, test, repair, maintain a variety of hardware (computers, laptops, tablets, etc.), peripheral equipment and software

· Follow up with customers, provide feedback and see problems through to resolution

· Provide excellent customer service skills and exceed customers’ expectations

· Ensure proper task recording, documentation and closure

· Recommend procedure modifications or improvements

· Maintain inventory of all hardware equipment, software and software licenses in database

· Provide first level support using computerized ticketing system, email, phone and in person

· Research turnkey software and/or hardware systems to support trading requirements

· Process invoices for payment

· Process purchase orders

· Flexibility to cover different shifts when needed (including weekends)

Requirements

· Strong written and verbal communication skills

· Advanced troubleshooting, multi-tasking and initiative skills

· Detail oriented and team player

· Working knowledge of Microsoft Windows environment

· Ability to work with a strong sense of urgency

· Enjoys working in the same fast-paced and well-defined role for the long term

· Must be able to lift up to 35 pounds

· BS or Assoc degree in Information Technology or equivalent

Sponsorship is not available for this position. 

Why Wolverine?

It's not about the clothes... it's about the person in them. At Wolverine, we've created a strong, collaborative environment with exceptional growth opportunities. Whether your interest is trading, technology, or operations, motivated and innovative individuals can find many pathways to success.

Wolverine Culture:

Our flat organizational structure promotes teamwork across the Firm and offers easy access to senior staff (don't worry, they won't be wearing a suit either). While we work exceptionally well as a team in the office, our bonds are further strengthened through company events, activities and giving back. Volleyball, soccer, hockey, 5K runs, picnic, parties, and trivia nights provide friendly competition and build better relationships. By getting out of our usual environment and doing out-of-the-ordinary things together, we foster creativity and broaden our imaginations to accomplish new challenges.

Wolverine Benefits:

· Highly competitive salary bonus

· Generous paid time off and flexible scheduling

· 100% coverage of medical, dental, vision, life, and disability benefits for single coverage

· Generous Paid Parental Leave

· Retirement Plans: 401K and Roth 401K

· Profit sharing plan

· Long- and short-term disability

Perks of being at Wolverine:

· Casual dress

· Free breakfast and lunch from our in-house kitchen with rotating menus (including snacks!)

· On-site gym with a subsidized membership

· Frequent company outings

· Opportunity to give back to organizations that help individuals in need, improve public health and provide others with educational opportunities and resources.

Professional Development

· In-house education team – educational classes and resources are offered by our education team for continuous learning opportunities

· Mentorship Program

What to expect for our interview process:

· Resume Review

· Phone Screen

· Assessment

· Team Interview Series

· Decision 

About Wolverine

Founded in 1994, the Wolverine companies comprise a number of diversified financial institutions specializing in proprietary trading, asset management, order execution services, and technology solutions. We are recognized as a market leader in derivatives valuation, trading, and value-added order execution across global equity, options, and futures markets. With a focus on innovation, achievement, and integrity, we take pride in serving the interests of both our clients and colleagues. The Wolverine companies are headquartered in Chicago with offices in New York and San Francisco and a proprietary trading affiliate office located in London.