Helpdesk II

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation.
Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw
We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology.
Our values drive our work from thinking like a mountaineer, our relentless commitment to resource efficiency and tapping into our collective genius. At Crusoe, you will be challenged to do the best work of your entire life and to be and become your best self.
POSITION SUMMARY:
The Helpdesk II will be the IT point of contact for our corporate location in San Francisco and another location outside of the city.
A DAY IN THE LIFE:

• Act as point of contact for all IT issues for office and remote users
• Quickly learn and adopt new IT support and mgmt platforms
• Eventually become a senior member of the support team who will assist the IT Manager to establish processes, and be the escalation point for new team members.
• Procure, deploy, support and maintain IT infrastructure in accordance with department standards
• Provision access to corporate applications and cloud services
• Ensure systems are compliant with security policies
• Identify, log, and resolve technical problems with applications and systems
• Maintain accurate documentation on office systems including trouble tickets, inventory
• Timely communications and acknowledgments.
• Travel up to 20% for the support of other offices

You Will Thrive In This Role If:

• Associate's Degree or equivalent experience plus 2-4 years of working experience
• Ability to administer macOS and support macs and Linux using command line.
• Experience with mobile device management (MDM) solutions, ticketing systems, and IT documentation platforms.
• Technical knowledge of Windows operating system and experience with deployments and troubleshooting
• Good written, oral, and interpersonal communication skills
• Self-starter yet knows when to ask for help, and works great in a team
• Embody the company values

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• Pet-friendly offices
• 401(k) with a 100% match up to 4% of salary
• Responsible time off
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• Company paid commuter benefit; $100 per month

Compensation Range:
Salary range is between $90,000-$100,000 . Restricted Stock Units are included in all offers. Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.