Helpdesk Network Engineer

Who We Are
Munchkin is one of the most innovative and fast-growing consumer product companies in the world! With over 320+ patents under our belt, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Recognized as #8 on America's Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
Founded in 1990, Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart and Amazon and has global distribution in over 50 countries. We are industry leaders in design and innovation with over 140 international product and brand design awards in the past 5 years and growing!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child's potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal welfare have committed to animal conservation.
After 30 years of being a leader in the baby industry, Munchkin is growing up and expanding our business reach to even more consumers with the launch of Curio, a highly curated line of home goods inspired by curiosity.
There is no better time than now to join Munchkin as we embark on our next and biggest growth journey moving us into technology focused, higher valued products, and household consumer goods. Munchkin is growing up and you could be the next influential leader to play a key role in driving enormous customer-centered value and rapid growth.
What You'll Do
The Helpdesk Network Engineer performs a wide variety of technical duties, including the support of the Company's IT infrastructure through diagnoses, while requiring minimal supervision. A strong customer service mindset is the key to succeeding in this role.

• End User Support for PC, Mac, and Mobile solutions (Tablets/iPhone/iPad/Android)
• Deskside support for approximately 150 internal users
• Remote support for approximately 100 offsite users (local and global offices) via phone or remote assistance
• Install, configure, troubleshoot and customize M365 per user's preferences
• Track and monitor existing and potential computer problems. Analyze, research, and assist with resolving technical problems with software and hardware
• Maintains hardware and software asset library for the IT department
• Manage multiple helpdesk requests for assistance concerning desktop, laptop, printer and other computer related problems
• Take ownership of tasks and follows through to ensure complete resolution
• Develop desktop procedures and training guides
• Setup handset and peripherals to in-house PBX system (Shoretel) and VoIP system (RingCentral)
• Provide support with various audio/video equipment for Zoom and Teams meetings/training
• Network Administration/Engineering Duties
• User/Group Administration tasks including adding new users, groups, and rights using Active Directory
• Microsoft 365 E-mail Support including add/remove users, distribution list, and archiving of emails
• Regular monitoring/response on cybersecurity alerts/notifications
• Implement network security policies and stay up-to-date with industry trends and emerging technologies to ensure the network remains robust and secure
• Manage and maintain DNS and DHCP servers to ensure proper name resolution on the network and IP address assignment on the devices on the network
• Manage and troubleshoot TCP/IP protocols, addressing, and subnetting to enable effective communication between devices on the network
• Use network monitoring tools to proactively identify and resolve network issues, ensuring minimal downtime and optimal performance
• Oversee server hardware installation, configuration, and maintenance to ensure servers operate optimally and reliably
• Maintain network devices, including switches, routers, and firewalls, to ensure proper functioning of the network
• Manage VLANs on switches to segment and optimize network traffic, improving security and performance
• Maintain Network Printing. This includes basic queue administration, monitoring of traffic, and addition/deletion of print queues as needed
• Assist in installing/configuring wireless network solutions
• Preliminary support functions in internal web application
• Assist the Director of Global IT & Infrastructure in various network administration and monitoring activities
• Other duties may be assigned

Bring It!

• Four-year college degree in Computer Science and/or MCTS/A+ or equivalent certification with a minimum of 4 years of experience
• 5-7 years of experience in a technical desktop support role; 5+ years in supporting computers (Mac and PC) in a networked environment; 3+ years of Microsoft/Office 365 and above and Microsoft Azure/Active Directory experience; 3+ years of Windows Server 2012/2016 OS management
• 2+ years of experience in VLAN, Routing and Firewall support
• 2+ years of experience in Server Hardware Technology (RAID/SCSI) support
• 2+ years of experience in Data/Backup and Recovery support
• Strong Desktop support skills including support for PC and MAC computers, with emphasis in Windows 10/11 and MAC OS X operating systems
• Strong understanding of TCP/IP and troubleshooting internet connectivity
• Strong understanding of relationship between switches, patch panels and network nodes
• Understanding of DNS services
• Ability to install, upgrade, and troubleshoot PC hardware
• Expert in PC and handheld operating systems hardware and software (Windows and Mac)
• Knowledge of Helpdesk tools for tracking issues and resolution
• Proficient knowledge of Microsoft Office 365 products
• Previous experience supporting Zoom and MS Teams Video Conferencing infrastructure
• Functional knowledge of wiring and cabling standards for telecommunications equipment
• Strong Customer Service Support skills with various levels of business users
• Ability to work in dynamic, fast-paced environment
• Strong collaboration skills to work in a team environment; Possess the ability to interact with employees at all levels of the organization
• Excellent oral and written communication skills
• Flexible, willing, and able to do many different tasks - often changing assignments and priorities on short notice
• Able to work flexible hours and be available for on-call support including occasional weekends and overtime
• Willing to occasionally travel overnight for work and/or training
• Able to lift 50 lbs

We Got You Covered!
As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer-matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and includes competitive salary, bonus and opportunities to earn equity. We focus on supporting employee development and growth.
We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
To give our people flexibility, we offer hybrid work environment with opportunities for half-day Friday's all year around and provide annual weeklong global office closures giving our people a chance to recharge.
Salary range: $65,000 - 75,000 annually
To learn more, visit us at www.munchkin.com .
Munchkin welcomes and values what makes everyone unique. We're proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit and business needs. We recruit, employ, train and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other protected status.
Applicant Privacy Statement