Helpdesk Specialist

 Invicti, a global leader in web security, is looking for a Helpdesk Specialist to join our growing team.

Who You Are:

As a Helpdesk Specialist with Invicti, you’ll be the ultimate solution driver as you communicate technical information and support various end-user devices. In order to drive success in this role, you’ll carry a balance of passion for technology and helping others. You’re someone who has advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and extraordinary communication skills. 

What You’ll Be Doing:

• Resolving incidents and service requests to assist users experiencing hardware, software, networking, and other IT-related technology issues 
• Using Atlassian to solve tickets
• Procuring hardware and Managing devices
• Remaining current on all Help Desk processes and troubleshooting procedures
• Managing the status quo of current resolution efforts to be consistently communicated to Invicti employees
• Maintaining hardware and software inventory
• Communicating periodic service reports to third party services

 What You'll Need:

• Bachelor’s degree in Computer Science, Information Technology, or related professional experience preferred
• 1+ years of successful experience in IT Service Management
• ITIL Foundation Certification is a plus.
• Fundamental expertise concerning Windows devices, Microsoft Office, Azure Active Directory, Intune, MacOS, G-Suite, and Atlassian products 
• Competitive customer service and troubleshooting skills
• Ongoing curiosity about cloud technologies and services such as AWS and Azure
• Multitasking and prioritization skills
• Excellent judgment and decision-making abilities
• Ability to engage in effective teamwork and collaboration

Why Invicti?

• Invicti has been identified as one of the Top Workplaces of 2021 by the Austin American-Statesman!
• Work-life integration is deeply important to us - we have frequent office events and team outings!
• Open PTO - no bartering for days off you don’t technically have
• Office environment that cultivates creativity through an open and collaborative workspace
• 100% employer paid Health
• Casual dress all-day, everyday
• Kitchen stocked daily with tasty snacks, fruit, and drinks
• Culture that emphasizes personal and professional growth

Invicti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.