Helpdesk Specialist

Role Details
Type of Support: Omnichannel (Email & phone)
Contract Duration: Temporary - 5 months
Work Schedule: Monday - Friday; between 7:00 am - 6:00 pm 
Work Type and Location: Hybrid, Honduras
Expected Start Date: October 24th, 2024
 

About Us

We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

You’ll be providing business-to-business technical support to enterprise customers through tickets (email and CRM) and live calls. A global team that you will be communicating, and solving customer technical issues with on a daily basis, all within different time zones. 

Every case you solve will include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven.

What you’ll do:

• Providing business-to-business Technical support
• Dealing with Phone calls 
• Ticketing and CRM management
• Working with Server troubleshooting and Software installation

What we expect from you:

• Technical customer support expertise
• Advanced Troubleshooting with Windows Server 2008-2019
• Basic Troubleshooting and installation with SQL Server 2012-2022
• Adobe Indesign and Photoshop
• Nice to have:
  • Web Design/Administrative Skills
  • Database and Logic Skills
  • Basic Design (HTML, CSS & Javascript)
  • Some SQL fundamentals (not necessarily experienced)
  • Windows OS and Mac OSx Server Environment

What We Provide

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].