Helpdesk Support

Company Name: Limitlessli (www.limitlessli.com)

Limitlessli is a staffing company that recruits, hires, and manages long-term remote staff for growing businesses in the USA.

Client: A US IT Company based in NY is looking for IT Helpdesk support with excellent communication skills.

Objective: To solve customer issues in a timely and accurate manner. The helpdesk support communicates well with users, keeping them informed and meeting their expectations.

Location: Remote (permanent work from home)

Type of Work: Full time

Work Hours: Mon - Fri, EST

Roles and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Job Requirements:

• Excellent communication skills
• Native English speaker to support clients based in US
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Customer-oriented and cool-tempered

Start date: Can start ASAP

Tools needed: You MUST have your own laptop/desktop computer, a noise cancellation headset, second monitor, stable internet, and backup internet connection