Helpdesk Support Tech

Helpdesk Support Technician

This is a full-time position that offers competitive pay, medical, dental, vision, life insurance, paid time off, paid holidays and retirement plan.

What Will Be Your Purpose

The Application Support Technician is responsible for providing deployment, support and troubleshooting of eCW software

Important to Know

• Remote
• Position Details:
  • Schedule: Monday - Friday

What You Will Be Doing

• Provide level 1 support of computer workstations and associated peripherals.
• Troubleshoot software and hardware issues.
• Escalation of issues to the appropriate application support or level 2 desktop support team
• Deployment training material to support applications
• Follow established policies, procedures, and processes.
• Maintain and update user list.
• Travel to multiple locations for work (i.e. travel to attend meetings, events, conferences) frequently

What You Must Have

• High school diploma or GED
• 3+ years related work experience
• Experience providing first level troubleshooting and support of: eCW and other Clinical applications
• Excellent verbal, written and interpersonal skills.
• Ability to effectively communicate with internal users who possess varying levels of technical skills.
• Able to prioritize multiple incidents and request and process in a timely manner.
• Experience using ticketing systems.

What We Prefer

• Previous experience with EMR (Electronic Medical Record)

General Physical Demands

• Medium Work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities

At Diagnostic Clinic Medical Group, we put our patients at the center of everything we do. As a multi-specialty ambulatory medical practice, we are committed to helping members of the Pinellas County communityachieve better health. Our primary focus is to bring compassion, skill, and integrity to every individual while offering quick access to primary care physicians and timely consultations with specialists.

Our mission is to be a trusted guide to wellness that all consumers value and recommend. As a leading innovator in care delivery and management, we work together through our core values of teamwork, wellness, integrity, innovation, compassion, and excellence to enable healthy communities.