Helpdesk Support Technician II

The Company

Medely is a high-growth, profitable, series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Role:

As a Helpdesk support technician, you’ll work with our internal support teams and perform key functions with ticket resolution on comprehensive issues and are part of the outage/security management team. This role will help provide efficient and excellent support while maximizing both security & productivity. Our ideal candidate for this role will be someone who thrives in fast-paced environments and is motivated to provide great experiences with our team members through a variety of methods like end-user computing support, onboarding/offboarding of staff while providing support for various platforms, and carrier outages or any number of daily issues.

The Impact You'll Make:

• A solid understanding and a keen interest in a wide variety of modern computing technologies, both software and hardware

• 2 + years of experience working in a technical support position 

• Strong interpersonal and communication skills within a team and client setting 

• Excellent English skills, both written and verbal

• A high level of attention to detail and a tendency for producing high-quality technical solutions that meet the needs of our clients

You MUST be able to work with the following systems and platforms. This includes the ability to consult, setup, and migrate complex systems for individuals and small businesses who use these:

• Microsoft Windows 10

• MacOS

• Microsoft Office365

• G-Suite / Google Drive

This position will have many opportunities for growth, and over time you will be exposed to and encouraged to work with a wide range of technologies and platforms. Prior experience with the following would be greatly appreciated, although this is not a requirement:

• Apple MacOS 10.12+

• VOIP Services / Softphones

• Small business and residential networking and storage systems, including configuring Wi-Fi, DHCP, QOS, VLANs, VPNs

• Android device setup

Who You Are:

• Communicating with staff inquiries and technical support requests, either via phone, email, chat, or Zoom

• Creating and processing service tickets, part orders and RMAs

• Diagnose reported issues on company laptops and provide suggestions for resolution

• Maintenance of inventory systems and stock levels of computer hardware and systems

• Assistance with maintaining internal and client technical systems (eg. system updates,

  backup testing, ticket system optimizations, process design, and related technical

  documentation)

• Provide daily reporting on Helpdesk ticket backlog

• Contribute weekly to writing new or updating older Helpdesk articles

• Other duties, as assigned.

The estimated compensation for this role is $58,000 to $71,000.

Why Medely: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and ten paid holidays.

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.

Compensation Range: $58K - $71K