Helpdesk/DevOps Engineer

About Intento:
Intento is a fast-growing company founded by two PhDs in AI and has gained recognition from industry leaders such as OpenAI and Gartner. With 70+ employees working remotely from locations around the world, our head office is located in California, USA.

Values you can expect from working at Intento:

• Work in an exciting, fast-paced startup environment where you can personally influence the company's course.
• Transparency of business strategies.
• Autonomy, balanced by responsibility.
• Solving significant industrial problems.
• Gain first-hand experience deploying solutions to Fortune 500 companies.
• Get exposed to AI at a unique company while meeting various industry professionals.

Responsibilities: 

HelpDesk

• Processing and resolution of a range of support questions and issues that come via Slack and Jira Service Management
• Building and augmenting our internal Knowledge Base so that reoccurring solutions are documented to reduce resolution time
• Configuring Jira Service Management to improve employee experience and provide reports
• Demonstrating autonomy in resolving complex technical problems, including escalations to other teams in IT and R&D departments
• Implementing, supporting, and improving automation tools intended to be used by employees (for example, simple UI to create a project in Google Cloud and configure it properly)

DevOps

• Resolve routine DevOps tasks (like adding a new environment variable for a service in Helm Chart)
• Implement, support, and improve automation tools intended to be used by Developers (for example: any simple tool to get the number of replicas of a service in a deploy environment)

• Fluent written and spoken English (Upper-Intermediate as a minimum)
• Basic experience with Windows administration (resolving simple problems in non-production systems and employee laptops)
• Solid experience with Linux administration
• Basic experience with AWS administration and Kubernetes (as a user)
• Ability to convey technical information effectively and analyze technical issues
  • Example: an employee reports a problem with a site in IntraNet. What will be your approach to diagnosis?
• Excellent oral and written communication skills
• Excellent helpdesk service skills (to work with Intento employees)
  • Desire to help all users regardless of their qualification
• Remote work experience

Preferred requirements:

• Fluent Russian language is a strong plus (since it is a native language for a significant fraction of employees)
• Any certification/significant experience in the following areas is a plus:
  • AWS (strong plus)
  • Kuberenetes (strong plus)
  • Microsoft Windows administration
  • Azure Cloud
  • Google Cloud
• Software development (especially frontend)

This is a remote position, and we consider candidates from the European timezone.