Helpdesk/IT Support Specialist

Wowza Media Systems is currently seeking a Helpdesk/IT Support Specialist. The position will report to the IT Manager and will be hybrid in-office at the Lakewood, Colorado location 3-4 days a week.

What You'll Do:

• Act as the initial point of contact for all computer and system related concerns from employees across the globe
• Account administration of business applications and hardware
• Work with the IT Manager to purchase, document, and configure company hardware and software for employees
• In office support for facilities and IT related issues
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Record events and problems and their resolutions

Requirements

About You:

• Excellent verbal and written communication skills
• Excellent task management and organizational skills
• Excellent Customer Service skills
• 1-3 years of proven experience in a customer focus position
• Experience configuring and troubleshooting cloud-based applications
• Experience with Mac, Windows, and Linux environments
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Knowledge of computer software, operating systems, hardware and networking
• Experienced in providing professional and courteous customer service
• Intermediate experience with Jamf Pro is a plus
• Experience with Zendesk ticketing system is a plus

Benefits

Salary: $50,000-$60,000 per year/paid hourly

Bonus eligible

The base salary range represents the anticipated low and high end of our salary range for this position. Actual salaries will vary and will be based on a range of factors, such as a candidate’s qualifications, skills, and competencies. The salary is one component of our total compensation package for employees.

Wowza offers a comprehensive benefits package which includes the following:

• Medical, Dental, and Vision insurance available 1st day of employment
• Generous Paid Time Off
• 401(k) with strong company match
• Dependent Care Flexible Spending Account
• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)
• Parental Leave
• Short-Term and Long-Term Disability
• Training & Development
• Employee Assistance Program (EAP)

Who We Are:

Wowza Media Systems is a Colorado-based, globally-known video streaming software solutions leader. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination reliably at a large scale and with low latency. Tens of thousands of customers implement Wowza's solutions in more than 100 countries across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners.
Why Work for Wowza:
Join a fast-paced, private equity-backed Colorado software company at the intersection of mission-critical video streaming applications. Wowza has a long-standing reputation for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their roles, and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office and remote employees across the US and around the globe. Our Denver-area employees work in a flexible-hybrid environment, allowing flexibility and work-life balance tailored to each Wowzan.