Hiring Customer Support , SR and Lead

Hiring CSE/SR CSE/Team Lead for a Client

Location: KL Sentral- Permanent Position- Only Malaysians with Mandarin and English Skills

Working Structure

Working Hours (2 shifts): 7.30 am – 8.30 pm – Morning shift & 7.30 pm - 8.30 am – Night shift

Rotation pattern: Work for 3 days, and rest for 3 days.

Day shift for first 2 weeks

Night shift for next 2 weeks

Normal shift for first 2 months (training period)

Shift rotation happens every 2 weeks in accordance to duty roster, average 16 shifts in a month

No of calls

Roughly 90 – 120 calls per shift, Outbound Calls – Existing Cases, Inbound Calls – New Cases.

Must-have Criteria

1. Possess customer service experience and skill to manage critical and end-to-end customer service management in a timely and professional manner

2. Able to work on 24/7 shift pattern (12 hours per shift) and support any shift when required

Age: 22 - 38

Education: Minimum Diploma and above

Industry: Certain preferred industries such as Hotel, Airline, Insurance, Concierge Services, and Healthcare or Medical

Gender: Preferably male

Language: Proficient in English, Mandarin is good-to-have as there will be a need to support China market or support calls that will be channeled to Chinese-native speakers

Salary Range

From RM4000 to RM5000 (Those who have higher expected salary can be considered if well justified with experience, skills and potential)

Face to face interview by Operation Manager, Sr Operation Manager and Regional Director (for candidates with leadership potential)

Benefits of the role

1. Shift allowance (Weekend, Public Holidays etc) – average around RM1000 per month if fulfil the required hours

2. Employee of the Month incentive RM300 (when hitting KPI given)

3. Innovation incentive RM20/idea for any ideas related to process improvement; RM500 if idea is being implemented

4. NPS incentive

5. Comprehensive training: Classroom (6 weeks) + Live calls on the floor (5 weeks) + Additional training (2-3 weeks)

Send your updated CV’s or whatsapp me for more information @ +60137736639