HMI Engineer, Remote Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

You will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system. You will work with leading FactoryTalk OperationSuite software designed to deliver contextual, role-based information helping decision-making to improve systems or processes across plant operation. You will create and publish knowledgebase articles, blogs, or videos for reference by customers and Rockwell Automation employees. You will report to the Supervisor, Remote Support and will be fully remote, working anywhere in the United States.

Your Responsibilities:

• Provide technical support for the FactoryTalk OperationSuite of products with a concentration on FactoryTalk View Site Edition, FactoryTalk Linx Gateway, and FactoryTalk Optix.
• Provide support services to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• May be asked to cover a shift after hours and occasionally carry a weekend support phone to provide support for 24x7 customers

The Essentials - You Will Have:

• Bachelor's Degree in Electrical or Computer Engineering, Computer Science,Information Systems (other degrees considered based on relevance to role)
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Understanding of Rockwell Automation's FactoryTalk OperationSuite Software products including but not limited to FactoryTalk View Site Edition, FactoryTalk View Machine Edition, FactoryTalk ViewPoint, RSView32, FactoryTalk Linx Gateway, and FactoryTalk Optix.
• 2+ years' experience troubleshooting, implementing, and or design of industrial process and/or automation systems. Knowledge of PLCs, Ethernet networking, domain administration, historians, SQL and Human Machine Interface systems.
• Experience installing, configuring, and administering Microsoft Windows Server, Microsoft SQL Server, Web-based applications, Relational Databases, and Open-Source Projects
• Internet Information Services (IIS)
• Distributed Component Object Model (DCOM)
• Familiarization with various Microsoft Technologies
• SQL, SSRS, Office
• Programming experience in any of the following: Java, VBA, Windows PowerShell, JavaScripting, Python, R,m C# or C++ or equivalent
• Industrial Automation and Control Systems (IACS) networks
• OPC UA and DA

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Remote,

#LI-AC1

The base salary compensation range for this role in Colorado and New York City is $63,440.00 - 95,160.00 USD Annual with an annual target bonus of 5% of base salary.

Rockwell Automation is an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.