Homeowner Engagement Associate

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth stability and community. It's how families put down roots how neighborhoods strengthen how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

At Opendoor we're rebuilding how people buy and sell homes — with more certainty more choice and less friction in the most important financial decision of their lives. Opendoor 2.0 is about focus execution and delivering real value for homeowners and those striving to become homeowners. Every seller we re-engage every assessment we get scheduled and every offer we get into a homeowner's hands is how we win.

We're hiring a Homeowner Engagement Associate (SDR) to own one of the highest-leverage moments in our seller funnel: the gap between a homeowner completing onboarding and finishing their assessment so we can finalize their offer. These are sellers who have already raised their hand. They've told us they're considering selling their home. Our job is to help them take the next step so we can deliver a final real offer.

This role sits inside the acquisition sales org and is the engine that turns newly qualified leads into scheduled assessments and ultimately into revenue-generating opportunities for our closers. You'll prosecute a live pipeline of warm sellers iterate on the pitch in real time and build the playbook that other SDRs will eventually run.

This is a build-from-zero role on a small team. You'll be expected to write your own outreach run your own experiments and use AI to do the work of a much larger team. You won't wait for engineering to build you a tool — you'll prototype it yourself prove it works and then scale it. If you default to AI in how you approach work you'll fit right in.

Prosecute the Pipeline

• Own a daily queue of newly qualified sellers who completed onboarding but haven't scheduled or completed their in-home assessment.
• Reach out across phone text and email with urgency and warmth — get sellers to complete their assessment (either directly or with our third-party option).
• Move with speed: response time and contact cadence matter and you'll treat every minute a lead sits in the queue as money on the table.
• Diagnose objections in real time — schedule conflicts cold feet competing options life events — and resolve them on the spot.

Iterate on the Pitch and the Process

• Test scripts openers voicemails text sequences and objection responses; keep what works kill what doesn't.
• Use call recordings transcripts and outcome data to figure out what top performance actually looks like — then codify it so the next SDR we hire ramps in days not months. Better yet automate it.
• Bring the voice of the seller back to the team: what they're confused about what they're afraid of what would get them to "yes."

Build AI-Native Workflows

• Treat AI as a teammate. Use AI to draft outreach summarize calls score leads generate next-best-actions and automate the mundane parts of the job.
• Prototype tools yourself using AI — outreach automations lead enrichment call analysis transcript search.
• Partner with engineering to take the prototypes that prove out and turn them into scaled production-grade systems the whole floor can use.
• Set the bar for what an AI-leveraged SDR can do.

Partner Cross-Functionally

• Work shoulder-to-shoulder with closers ops marketing and eng to close the loop between handoff assessment and offer.
• Surface patterns in the funnel that need product or marketing attention — friction in onboarding mismatched expectations broken handoffs — and push for fixes.
• Bring sharp diagnoses and clear recommendations to your manager; don't just flag problems propose solutions.

You don't need a sales background. You need to be the kind of person who is going to outwork outthink and out-iterate everyone else in the room. While using AI to do it. 

Hungry

You measure the day in conversations had assessments scheduled and offers delivered. You're the first one in and the last one out because you're chasing a number not a clock. You want to win you want to be measured and you want to be rewarded for what you produce.

Self-Motivated

Nobody has to tell you what to do next. You see the queue you work the queue you find the thing nobody else is doing and you do that too. You're comfortable in a high-ambiguity high-ownership environment where the playbook is being written in real time — by you.

Customer-First

Every seller you talk to is in the middle of one of the biggest financial decisions of their life. You lead with empathy you listen before you pitch and you only push when pushing is in their interest. You believe that doing right by the seller is how we build a business that lasts.

Excited to Build from Zero

You're not looking for a role with a finished playbook and a tenured manager. You want to build the playbook. You're energized by ambiguity by being early and by the leverage that comes from being the person who figures it out first.

AI-Native

You default to AI. You use LLMs to draft summarize analyze automate and prototype. You've used Claude ChatGPT Cursor Lovable Gumloop or similar tools to build something real — even if it was small. When you hit a wall your first move is to ask AI how to get around it not to ask a human.

Builder Instincts

You can prototype enough to prove a workflow works without waiting on an engineer. You know your limits and you know how to partner with engineering to scale what you build. You'd rather ship a rough 80% solution this week than a perfect 100% solution next month or quarter.

Mission-Driven

Opendoor exists to tilt the world in favor of homeowners. The more sellers you reach the more families we help move forward. If that's the kind of thing that gets you out of bed you're going to fit here.

• Excellent written and verbal communication — you can hold a conversation with a stranger about the most important asset they own.
• Comfort with high outbound volume and real-time performance metrics.
• Hands-on familiarity with at least one LLM tool (Claude ChatGPT or equivalent) and an example of something you've built or automated with AI.
• Authorized to work in the U.S. and able to work onsite in Miami full-time. Spanish language fluency a plus.

This role is based in our Miami office and is fully onsite. You'll work shoulder-to-shoulder with closers operations and engineering and you'll be at the center of the highest-velocity part of our acquisition funnel.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Every seller you re-engage is a real family deciding what's next — a job change a new baby a downsizing a fresh start. The gap between "I'm thinking about selling" and "I have a real offer in hand" is where families get stuck. This role exists to close that gap at scale with the leverage of AI and the urgency of someone who knows the stakes.

If that energizes you we'd love to talk.

What We Do

Founded in 2014 Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital end-to-end customer experience that makes buying and selling a home simple certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering operations design operations mortgage finance legal and more to deliver strong results. More than 85000 customers have selected us as a trusted partner in handling one of their largest financial transactions.

Why Work With Us

We’re on a mission to power life’s progress one move at a time

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