Hospitality Support Specialist (Procurement Focus)

This role is remote, but must be based within The Philippines 

About the team

Kasa's hospitality operations rely on tech-driven tools and systems to deliver a flawless experience for guests, local property partners, and neighbors while helping travelers feel at home in a new area. As a member of the Hospitality Programs team, your goal will be to ensure the implementation of programs that create a positive and lasting impression of Kasa. We aim for guests to return to stay with us repeatedly, for property partners to desire growth with us, and for neighbors to appreciate having us in their communities.

Responsibilities: A Day in the Life of a Hospitality Support Specialist

As the Hospitality Support Specialist, your primary focus will be to assist the Program Management team by completing routine administrative duties and sourcing external vendors to support our onsite operations. This role is extremely fast paced and will require you to be thoroughly organized to support our vendors, and portfolio stakeholders. In partnership with the rest of your Program Management team, you will help execute predetermined project tasks, ranging from one-off activities to company-wide endeavors.

You will be responsible for answering questions from our various portfolio teams on how our systems work and providing reference materials when requested. Your work will be highly cross-functional, centered on Hospitality Programs, but closely connected with Launch Operations, Portfolio Teams, Tech, Business Operations, and Finance.

You will utilize multiple online platforms to communicate and collaborate virtually, including Dialpad, Slack, Breezeway, Kustomer, Precoro, and Google Suite.

Administration & Ongoing Operations

• Support multiple verticals such as Utilities, Procurement, and Sourcing.
• Manage vendor sourcing, negotiations, and the onboarding experience.
• Prepare all necessary onboarding materials for Program team onboarding training, including Onsite Teams, Housekeeping Partners, and Remote Support Teams.
• Ordering, tracking, coordinating, and coordinating the end to end procurement process orders for 60 various properties, across a large selection of vendors.
• Accomplish specific project tasks as assigned by the Program Leadership team.

Cross-Functional Operational Support

• Collaborate cross-functionally to ensure seamless hand-offs and accountability between teams.
• Executes predefined tasks to support the rollout and coordinate preventive and reactive measures to enhance efficiency and quality with our on-site cleaning partners.
• Act as the initial point of contact for portfolio teams, assisting in troubleshooting and problem-solving for housekeeping, laundry, inventory, and other related issues.
• Contribute ideas and offer feedback to enhance Kasa's various property operations.

Experience

• You have 1-2 years of administrative experience
• You have 1 year of mid-level management experience in the hospitality sector.
• You are adept at multi-tasking and prioritizing tasks.
• Excellent Communicator - You are able to clearly and concisely communicate both verbally and in writing. You are extremely comfortable on the phone, with email, and video calls
• Responsive & Detail Obsessed - You take meticulous notes and follow-up after every meeting
• Strong Technology Skills - Including use of various online platforms (Google Suite, Notion, Slack, CRM, etc.)

Plus if...

• You have financial analytical, accounting, and/or project management experience
• You love training and can assist in building documentation
• Have experience in vendor negotiations

In one year, you will succeed at Kasa by having:

• Become an invaluable resource to our team regarding administrative task processing and management
• Provided great sourcing, and onboarding experience to our newest Housekeeping Partners
• Highlighted opportunities and solutions for improvement and process refinement to the Supervisor and Management teams

💰 The Pay

The starting base pay range for this role is between $6 and $8 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Benefits

• 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

• ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.

• 💰 Competitive Salary: We offer a total compensation at or above market rates plus additional earning opportunities based on the position.

• ⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!