Hotel Customer Service Agent NF-02

Area of Consideration:

• The Area of Consideration for this vacancy announcement is Command Wide (within IMCOM-Europe) - either: a current Appropriated Fund (APF) or Nonappropriated Fund (NAF) employee, a former NAF employee, a spouse/family member of an active duty soldier and currently residing in Europe, a family member/dependent to someone that is currently employed in Europe, or an involuntarily separated military member. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.)

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3 pm on 10/01/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.

• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

• This is a pay-banded position.
• Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
• Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

• Incentives will not be paid.

• Allowances, differentials, or incentives will not be paid.
• Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office.
• Applicants must comply with the Exceptional Family Member Program, for information click here.

• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
• Conversion of employment category (from Flex to RPT/RFT) may be accomplished without further competition in accordance with AR 215-3.

• U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.