Hotline Manager

The DNC is seeking a Voter Protection Hotline Manager to manage the National Voter Assistance Hotline. The Hotline Manager should be an experienced and energetic organizer with the ability to scale a system quickly.

The DNC’s Voter Protection Hotline Manager will lead our nationwide hotline and facilitate recruitment, training, day to day management, and program development throughout the cycle. The Manager will work with our Volunteer Hotline Manager, Hotline Operators, and Tech to develop sustainable and scalable hotline operations leading up to November.

The DNC National Voter Assistance Hotline is a crucial tool utilized by state teams and democratic campaigns across the country to ensure voters have the information they need to cast their ballot and have it count. The National Voter Assistance Hotline receives tens of thousands of calls per year in multiple languages. It is the premiere places for voters across all 50 states and DC to get their questions answered or their problems addressed.

In this position you will (Responsibilities/Duties)

• Oversee the plan for scaling the Hotline, covering a variety of languages, and integrating state Hotlines into national effort.
• Coordinate the recruitment, training, scheduling, and support of volunteers to staff the national Hotline 
• Work with our volunteer research team to ensure that hotline manuals and supporting materials are current for all jurisdictions
• Triage and troubleshoot voting issues reported through the hotline and escalate to state or national voter protection staff as needed. 
• Oversee quality control of Hotline operator reports to ensure that all Hotline operators are properly reporting on calls and that their reports are timely, accurate, and thorough.
• Assist with volunteer management generally 
• Perform other duties as assigned.

What we will look for (Qualifications)

• Ability to thrive in a fast-paced, 24/7 organization.
• Demonstrated record of project management.
• Ability to work strategically and collaboratively across departments.
• Creative, versatile, and action-oriented problem solver.
• Well-versed in LBJ, VAN/Votebuilder, and Google Suite.
• Prior voter protection experience preferred.
• Prior experience running a Hotline preferred.

The starting salary for the Hotline Manager position is $60,000, on an annualized basis, commensurate with experience and qualifications.

This is a full-time, exempt position that may require work on weekends, and has an end date of November 15, 2024.