Houseperson II

A bit about us

We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.

Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home.

Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.

This position is located on-site at our Washington DC location (NoMa) requiring AM/PM availability for scheduling. The hourly rate for this position is $20.00/hr.

Your Typical Day

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. 
• Foster a "one team" mentality by collaborating effectively with fellow property team members when needed, contributing to a cohesive and supportive work environment. 
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• In compliance with Placemakr cleanliness standards, clean and remove trash from public areas, lobby, gym, restrooms, elevators, employee break room and offices, and assigned guest units, as needed. 
• Complete all assigned daily tasks in a timely manner, including but not limited to, stripping guest rooms, running supplies to housekeepers,running extra linens and/or cleaning supplies to units upon guest requests, andproviding ad hoc support to front desk, maintenance and housekeeping team members. 
• Communicate effectively with internal and external customers (i.e. guests, team members and vendors) to ensure everyone you encounter is wowed by their experience. 
• Share best practices with new hires and tenured colleagues to foster a culture of continuous improvement. 
• If applicable, inspect assigned units of housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping leadership for discrepancies or issues. 
• If applicable, assist with light maintenance duties. 
• Additional duties and responsibilities, as assigned. 

What It Takes

• 1+ year of previous housekeeping, cleaning or lobby attendant/porter experience (hospitality specific experience a plus!)
• You have previous experience effectively managing competing priorities, multi-tasking and pivoting focuses with short-turnaround times to support multiple teams.
• You have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards.
• You exceed expectations in all Houseperson I skills.
• You embody our Property Team Mission of Customer, Consistency and Community (Norms).
• You lead by example and embody the core values of Placemakr. You Own It, You Make It Better. You Treat people Right.
• Houseperson II will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housepeople and an exceptional guest experience.

Our benefits & perks

Competitive Pay, Stock Options and Generous Monthly Bonus Program starting at $500 depending on your role

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent and only applicable to non-supervisory or managerial level positions)

Weekly Paychecks

Yearly uniform stipend

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program 

Paid Time Off to allow time for you to recharge 

ZayZoon as an option to access your paycheck before your payday 

Plus, discounts to stay at select Placemakr properties all over the US

*Property Leadership roles come with additional benefits such as cell phone reimbursement and health and wellness stipend.

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!