Housing Locator Specialist

Travelers Haven is on a mission to revolutionize the short-term housing space by offering the first ever workforce housing on-demand solution. We help individuals, businesses and organizations with traveling professionals find housing that meets their specific needs, filling the housing gap for America’s essential nomadic workforce.

If you are inspired by innovation, helping others, and using your talents to make an impact, all of us at Travelers Haven can’t wait to meet you. Together we are disrupting an entire industry by serving traveling workers across the nation. Be a part or our vision to support those that serve critical needs across our country, and therefore impact millions of lives each year.

Hiring rate/range: $42,000 – $46,000 annually (paid hourly), earning with a discretionary incentive bonus at an annual target of $3,000.

Actual compensation offer to candidates may vary from posted hiring range based on geographic location, work experience, education, and/or skill level. The pay ratio between the base and target incentive (if applicable) will be finalized at the offer.

Work Location: Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week.

Work Schedule: Monday-Friday from 8:00am-5:00pm with an hour lunch break. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

Summary/Objective:

Travelers Haven is seeking a Housing Locator Specialist to assist us in finding a home away from home for our nomadic specialist clients. Housing Locator Specialists are responsible for locating and negotiating the best possible short-term housing options for each client request within their specific client focus. To locate these housing options, they utilize our internal housing database, as well as source new housing options by contacting Property/Leasing offices. They will work directly with our sales teams to understand client housing requirements and present housing options that meet or exceed the clients’ needs. This role requires strong customer service skills to communicate effectively with property management staff and internal teams, the ability to work in a fast-paced environment, and superb attention to detail.

Responsibilities:

• Read and evaluate housing requests to identify core client requirements
• Perform preliminary research regarding the desired housing market
• Locate available housing using our internal housing database, vacation rentals, local property management companies, real estate agents, apartment communities and online databases
• Utilize effective communication skills to contact property management staff, gathering all the necessary unit and community details that pertain to the rental
• Establish and maintain positive relationships with landlords and property managers, aiding in negotiating favorable terms and fees with the property point of contact
• Think outside of the box to find housing solutions that may not be readily available
• Collaborate with your team on best practices for sourcing housing options and difficult request
• Compose pricing and unit details for delivery to the Account Manager and clients
• Effectively utilize our systems to accurately input property and client information
• Educate the Account Manager and Account Executives as to why their options are the best available housing for the clients’ needs
• Utilize time management to manage a pipeline of housing requests and convert orders at a high close rate
• Add new properties to our database, and introduce property managers to our partnership program
• Master standard furniture rental pricing with your territory specific vendors

Competency:

• Superior attention to detail and thoroughness
• Professional written and verbal communication skills
• Strong negotiating and relationship-building skills
• Self-starter who is results-oriented and takes initiative
• Ability to plan and organize their workload based on priority
• Possess a sense of urgency to execute tasks within set timeframes
• Collaborative and team-oriented

Essential Functions

• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

*Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• Some college experience preferred
• 1+ years in a fast-paced, collaborative customer service role
• Proficient in MS Office Suite
• Knowledge of Salesforce, or similar CRM
• Salesforce experience preferred, but not required
• Experience in hospitality or relocation a plus 

Supervisory Responsibilities:

• No direct reports.

* This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

EEO Statement: 
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer: 
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

• Unlimited Vacation Time
• Paid Sick Leave
• Paid Holidays
• Paid Parental Leave
• Paid Wellness Days
• Medical, dental, vision & supplemental insurance
• 401k plan + Employer Match
• Life Insurance
• On-site gym
• Employee Assistance Program
• Deeply discounted hotel rates
• Regular team-building events and outings
• Flavored sparkling water on tap
• Arcade games, golf simulator, and more
• Collaborative workspaces with adjustable sit-stand desks
• Breathtaking views of the Rocky Mountains and Downtown Denver
• Company Paid Parking