HR Account Manager - Bilingual Mandarin

As the HR Account Manager you will be a key driver in leading our EOR HR team to deliver high-quality, compliant, and efficient employment solutions for our clients. This exempt role requires a deep understanding of HR compliance, payroll processes, and benefits administration, coupled with the ability to manage client relationships and deliver exceptional service.

Key Responsibilities:

Leadership and Strategy:

• Lead and mentor the HR team in delivering EOR services, ensuring high standards of accuracy, efficiency, and compliance.
• Develop and implement HR strategies that align with the company’s goals and client needs, with a focus on EOR services and payroll management.
• Collaborate with senior management to continuously improve HR processes and client service delivery.

EOR Service Management:

• Oversee the administration of Employer of Record services, ensuring compliance with local employment laws and regulations.
• Manage the onboarding and offboarding processes, ensuring a seamless experience for clients and their employees.
• Act as a subject matter expert on EOR services, providing guidance to both internal teams and clients.

Account Management:

• Build and maintain strong relationships with clients, serving as the primary point of contact for all HR-related inquiries and services.
• Work closely with clients to understand their business needs and tailor HR solutions accordingly.
• Ensure client satisfaction by delivering timely and accurate HR services, and proactively addressing any issues or concerns.

Payroll and Benefits Administration:

• Oversee payroll processing to ensure accurate and timely employee compensation.
• Manage benefits administration, including medical, dental, and vision programs, ensuring compliance and effective communication with employees.
• Collaborate with finance and legal teams to ensure payroll and benefits practices are compliant with local regulations and company policies.

Compliance and Risk Management:

• Stay informed on local and international labor laws and regulations, ensuring that all HR processes are compliant.
• Lead audits and reviews of HR practices to mitigate risk and ensure adherence to legal requirements.
• Develop and implement best practices for HR compliance, payroll, and benefits administration.

Documentation and Reporting:

• Ensure accurate and organized documentation of employee records, payroll, and benefits information.
• Prepare and present detailed reports on HR activities, compliance, and client satisfaction.
• Lead the creation and updating of process documentation for EOR and payroll procedures.

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• 5-7 years of experience in HR with a focus on EOR services, payroll, and benefits administration.
• Strong understanding of HR compliance, local labor laws, and international HR practices.
• Proven experience in account management or client-facing roles, with a track record of delivering high-quality service.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint) and HRIS systems.
• Ability to handle confidential information with the utmost discretion.
• Mandarin proficiency is required.
• Onsite Required

What We Offer:

• Opportunities to gain knowledge on the HR Operations.
• Opportunity for rapid career advancement.
• Supportive, collaborative team environment.
• Medical/Dental/Vision
• 401K
• Gym Access
• H1B Sponsorship available