HR Advisor

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading & largest reservation software for tours, activities, & attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is looking for a dynamic HR professional who thrives in a fast-paced, high-growth environment, skilled at coaching and advising managers through complex people issues. The HR Advisor will be a key member supporting our four US offices (Denver, Boston, San Francisco, Honolulu), as well as supporting global People Team initiatives. Ideal candidates are detail-oriented, able to prioritize and work across multiple tasks and longer-term projects, and be highly collaborative with stakeholders at all levels of our matrixed organization and HR colleagues at our parent organization. 

What you’ll do here:

• Manage general HR administration tasks as well as our ticket management system in conjunction with the Booking.com HR Ops team;
• Provide advice and manage employee relations matters including absence, performance management, disciplinary procedures and outcomes; escalate high-profile employee relations matters to the HRBP or appropriate team as needed
• Support aspects of the employee lifecycle management such as onboarding and offboarding;
• Collaborate with your HR colleagues across the globe, actively contribute to Global People projects, and adapt global initiatives or policies to your region; 
• Update, develop, and implement relevant HR policies and procedures;
• Ensure data integrity across HR Documentation and systems;
• Compile and analyze data for reports and special projects;
• Conduct audits of HR activities to ensure compliance and make recommendations for improvement;
• Develop and execute employee engagement programs and initiatives;
• Present training sessions on specific employee lifecycle topics or HR systems;
• Support workforce planning and organizational change initiatives;
• Collaborate with managers to maximize performance in their teams;
• Proactively cultivate strong working relationships with all levels of the organization while being a visible role model;
• Keep up to date with legal requirements for the U.S. and the states in which we operate, and provide suggestions for proactive and protective changes;
• Adjudicate background check escalations in accordance with company policy; 
• Review remote work requests, making approval recommendations after considering  local legislation and business implications 

Competencies:

• HR Expertise, ethical practice, comprehensive and practical understanding of US employment law application and variances by state 
• Excellent stakeholder and relationship management
• Ability to apply creativity to critical thinking
• Ability to balance and prioritize multiple projects and priorities, and follow through to completion
• Comfortable working in a fast-paced, open-office environment
• Exercise discretion with sensitive and confidential information
• Effective communication skills across different levels of the organization
• Tactical mindset 
• Experience in interpreting, advising and implementing business solutions

 Qualifications:

• Minimum 3 years of professional experience in HR
• PHR or SHRM-CP Certification preferred
• Proven success with conducting thorough employee investigations
• Ability to advise and coach leaders at a senior level
• Ability to work in multiple computer systems such as Microsoft Office, Google Suite, HRIS systems, and HR ticketing systems. Experience with Workday and Zendesk ideal, but not required.

Benefits