HR Advisor

Job Title

HR Advisor

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are a part of:

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide. This role is a part of the Philips People Services (PPS) Contact Center Team, and reports into the HRC Contact Center Manager.

In this role, you have the opportunity to:

Deep dive on HR policies and guidelines and interact with different level employees, by serving as the first point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions, other than promptly resolving inquiries/requests.

You are responsible for:

• Handle inquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner through all available channels• Support customers on HR Portal and other relevant on-line tools for completing transactions• Provide transaction and administrative services related to in scope process• Perform customer-related data gathering• Escalate cases where guidance or clarification of policies and procedures is required• Provide excellent customer service to all customers of PPS• Work according to defined standards, including but not limited to CMS, FAQ management, and Contact Center WOW• Utilize core phone responsibilities including probing, building report, effective listening and positive attitude• Adhere to Global Data Privacy rules• Complete all Global training requirements• Demonstrate Philips Accelerate behaviors• Actively identify improvements according to LEAN ways of working and participate in LEAN process improvement activities• Act as a mentor to colleagues within the Contact Center and PPS organization• Participate in training of new Contact Center Advisors• Actively participate in all team/department meetings and activities• Maintain positive attitude during workplace transitions• Meet minimum standard productivity and KPI targets

To succeed in this role, you should have the following skills and experience:

• Ability to consistently deliver high quality customer service in a professional and efficient manner• Knowledge of HR processes, systems and policies

• Ability to effectively prioritize and organize workload• Ability to probe to obtain deeper, more detailed information in relation

to inquiries.• Effective listening and communication skills• Ability to answer queries on own initiative by effective use and interpretation of relevant data /available information• Able to work in a changing environment to meet demanding deadlines and timescales

U.S. work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.