HR Advisor (Fluent French)

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

A sneak peek into this role:

​​​​​​You will support client employees and managers with the questions related to HR policies tools (including portal navigation ) and processes. If the inquiry cannot be resolved in the received call chat or email you are the interface between the customer and the customer’s HR or Payroll department.

Your role also covers Employee Data Management (EDM) a series of complex and diverse processes which involves validation of requests processing of transactions in the HR systems and creating contracts and addendum letters.

Why you’ll love your job:

• Handle telephone calls e-mail and chat queries
• Process EDM transactions/reports independently in the HR system as per documented process
• Work as a member of a team to minimize customer wait times maximize customer satisfaction and response accuracy
• Ensure teamwork and knowledge management by sharing information with colleagues and country process teams
• Communicate effectively to the customers on HR policy processes and tools

Required Technical and Professional Expertise

What you will bring to the team:

• Language skills: Fluent/Native in writing and speaking in French language as well as in English.
• Computer literacy.
• Adaptability: Quickly think of new approaches and solutions in response to changing demands.
• Client Focus: Respond to cases and ad hoc/official requests included in the processes quickly completely and accurately.
• Teamwork & Collaboration: Work well with people whose background culture language or work style differs from one’s own. Demonstrate flexibility in dealing with others in order to achieve win-win solutions.

Preferred Technical and Professional Expertise

Experience with the following are bonus points but not necessary you can learn them at IBM:

• Knowledge of various HR and ticketing systems and Outlook

In return we provide you with:

• Dynamic diverse inclusive and supporting environment
• Professional skill – growth opportunities reskilling possibility
• Access to worldwide leading technologies
• Agile office area
• Hybrid working model
• Competitive compensation and benefit package including healthcare
• Access to a wide range of learning opportunities
• Carrier progression opportunities

And don’t worry if you don’t tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we’d still love to hear back from you.

Our awards why you might be a proud IBMer:

• Randstad: Most Attractive SSC Employer in 2020
• Family Friendly Workplace Award (2018 2019 2020)
• Responsible Employer recognition (2018-2021)
• Most Attractive Employer (3rd) (2020)
• Disability-Friendly Workplace Recognition (2010-2020)
• Disability-Friendly Workplace Best Employee & Role Model Employee Award (2021)
• Stevie Awards for our Teams & Professionals (2018 2019 2021)
• Hungarian Outsourcing Association CSR Award (2021)

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