HR Analyst

Position Title:Business Support Analyst (S3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Your Connection team is at the core of how we care for Crown Castle's teammates so they can focus on driving business results. Your Connection is responsible for a wide array of teammate related areas including hire-to-retire lifecycle (e.g. onboarding, leave administration, cross-boarding, & offboarding), benefits, HRIS navigational support, time management, and general policy questions.

The HR Analyst will provide customer-focused care to Crown Castle teammates by creating exceptional experiences, partnering with internal teams and vendors, and identifying ways enhance supporting processes.

Responsibilities

• Focus on creating a 'white glove' experience while assisting teammates resolve inquiries related to HR policy, programs, and processes
• Manage the full spectrum of employee experience from on-boarding, leave administration, job changes, and off-boarding.
• Maintain human resources information, audit data, prepare reports, and propose business process improvements and automation
• Analyze current processes, policies, and workflows to identify opportunities for improvement, and implement solutions.
• Improve operational efficiency by identifying system challenges and implementing procedures and processes to overcome them
• Document and implement data workflows, process maps, etc. as required
• Partner with stakeholders across several different functions to improve teammate experience, resolve complex issues, and support projects/initiatives
• Conduct open enrollment and provide ongoing education of health and wealth benefits available to teammates
• Anticipates teammate needs and provides complete counseling experience
• Provides insights on trends & service issues to Business Support colleagues
• Demonstrate broad working knowledge of the department's functional responsibilities and interdependencies with various business partners, and an in-depth knowledge of functional team responsibilities, procedures, risks and controls.

Education/Certifications

• High School diploma or equivalent
• Bachelor's degree preferred

Experience/Minimum Requirements

• Minimum of two (2) to four (4) or more years relevant work experience
• Experience within HR or other Shared Services function preferred

Expectations

• Proficiency in Microsoft Office products (advanced Excel, Word, PowerPoint, Visio)
• Knowledge of SharePoint, UKG & ServiceNow strongly preferred
• Strong organizational and time management skills a must
• Ability to proactively prioritize needs and manage resources
• Strong interpersonal skills - written and oral
• Strong work ethic and customer service focus with a solutions-oriented approach
• Strong Business acumen - analysis and independent research
• Think critically and contribute to trends, reporting and analytics
• Strong attention to details, organization and multitasking skills with a high level of professionalism and discretion in handling confidential information.

Organizational Relationship

Reports to:Director of Your Connection

Title(s) of direct reports (if applicable):N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)