HR Analyst, Business Solutions

HR Analyst, Business Solutions

Job #:

req23427

Organization:

World Bank

Sector:

Human Resources

Grade:

GE

Term Duration:

2 years 0 months

Recruitment Type:

Local Recruitment

Location:

Washington, DC,United States

Required Language(s):

English

Preferred Language(s):

Closing Date:

7/13/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

People and Culture (PaC) /HR Operations (HRDSO), which is part of PaC Employment Policy, Compensation and Systems, currently operates in Washington, DC and Chennai, India.

HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined PaC/HR service delivery to its client base, which includes managers, staff, dependents, and retirees. To this end, the Operations Team is continually seeking to improve the way PaC/HR Services are delivered to clients. These services include being the front line for providing consultation on PaC/HR policies and procedures via telephone, email, or virtual consultations, as well as administration of PaC/HR transactions. The team collaborates closely with other key partners, including Payroll, Tax, Global Mobility, Information Technology, and the wider PaC/HR community.

The HR Analyst, Business Solutions, reports directly to Karen McDonald, Senior HR Specialist, HR Operations II and will join a team of HR project management professionals working collaboratively with a wide range of WBG stakeholders to identify and implement solutions to business challenges.

Duties and Accountabilities

Business Solutions Responsibilities:• Manage and implement PaC/HR projects and monitor work transitions following the established HRDSO PMO framework. Coordinate and collaborate with clients/stakeholders to identify scope, transition timeline, risk mitigation strategy, roles and responsibilities, and other requirements (capacity, reporting, training, governance).• Lead the HR Operations Change Review Process and coordinate with IT and Technology teams on change requests and PaC/HR capital projects requiring system intervention and prioritization. • Continuous scanning of PaC/HR function to identify opportunities to optimize, streamline and implement client-centric service delivery enhancements. • Adaptively respond to rapidly changing conditions and lead the planning, simplification, and implementation of HRDSO changes resulting from new policies, processes and/or systems. • Apply Agile methodology to engage appropriate stakeholders to develop client-focused solutions based on data-driven analysis, market/benchmarking comparators, and end-to-end process review. • Create, maintain, and monitor relevant project documentation, contracts, materials, and reports in centralized HR Operations project files. • Coordinate and implement change management, communications and training needs for each initiative, taking a lead role in preparing and presenting appropriate messages to the target audience. • Coordinate and partner with relevant PaC/HR Units and other VPUs on cross-support initiatives to identify, track and monitor PaC/HR change requests and capital annual investment projects.

Relationship Management responsibilities (Internal and External):• Build and maintain relationships with clients and internal partners to foster trust, shared commitment, accountability, and results. • Serve as a liaison regarding remediation efforts between PaC/HR Operations and client service delivery problems.• Facilitate frequent client communications and reporting regarding program changes and risks. • Coordinate escalated matters and work with internal and external parties to implement action plans to bring issues to resolution. • Prepare and arrange periodic meetings with strategic clients to review project updates or performance relative to service delivery standards as well as any updates to on-going service delivery initiatives. Provide clients guidance and direction on matters pertaining to service delivery requirements.• Keep the unit and PaC/HR Operations leadership team advised of client challenges and change requests impacting PaC service delivery.• Share knowledge and provide coaching to colleagues on new or revised client relations matters / initiatives as needed. • Provides the HR Operations and client teams with constructive feedback as it pertains to service delivery.• Contribute to PaC/HR thought leadership and knowledge sharing relative to Client Relations and Business Solutions matters. Mentor/coach other team members on HR Operations accepted project methodology and documentation.

Selection Criteria

• Masters degree in HR, Management, Behavioral Sciences, Business, or other related field and 2 years of relevant experience; or equivalent combination of education and experience.• PMP® (Project Management Professional) certification or CAPM® (Certified Associate in Project Management) certification preferred and/or extensive Project Management experience demonstrated ability to promote cross-functional collaboration with multiple partners and on multiple projects. Lean Six Sigma Training is a plus. • Demonstrated results in project planning and implementation with the ability to assemble and lead a business/functional work group.• Demonstrated ability to articulate, prioritize, and communicate complex issues and risks to management.• Ability to organize and prioritize work tasks in accordance with goals and to make effective use of time in a highly demanding environment with multiple deliverable deadlines.• Possesses critical thinking and solid analytical skills with a focus on problem identification, investigation, and analysis to assess and implement potential solutions. • Strong interpersonal skills and client orientation. A proven relationship-builder• Excellent oral and written skills and ability to clearly communicate and present business information with a positive result to a technical audience and/or technical information to a non-technical audience. • Highly organized with demonstrated ability to develop and maintain project documentation and records in central files. • Thorough knowledge of Bank Group HR policies and programs. Advise staff, managers, and other stakeholders on HR matters within the scope of the respective process area.• Expertise in Microsoft Suite (Excel, Word, PowerPoint, and Project)

Competencies

• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success. • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view. • Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner. • Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work. • Tasks and Workflow Management - Has excellent workflow management and task organization skills; able to take responsibility for all aspects of coordination of the workflow of assigned responsibilities. • HR Clients Service - Has the ability to serve as a resource expert on the full range of HR products and services, advising on most complex issues and identifying and resolving difficult problems and issues that affect clients in a professional manner.

"This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered."

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.