HR Analyst, HR Operations

HR Analyst, HR Operations

Job #:

req22755

Organization:

World Bank

Sector:

Human Resources

Grade:

GE

Term Duration:

4 years 0 months

Recruitment Type:

Local Recruitment

Location:

Washington, DC,United States

Required Language(s):

English

Preferred Language(s):

Closing Date:

5/30/2023 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

BACKGROUND AND UNIT SUMMARY

HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.

HRDSO provides centralized HR services to staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR Coe's, Business Partners and HRD Strategy teams.

HRDSO's delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (talent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myths); Business Objects and another 20+ add-on applications.

DUTIES AND RESPONSIBILITIES:

The HR Analyst will have the following duties and accountabilities:

• Provide Tier 2 level support responding, both orally over telephone and in writing by email, to complex queries and sensitive issues.• Provide face-to-face support to HQ based staff on benefits related inquiries• Act as main contact for executive level services including on-boarding assistance and coordination of benefits. • Serve as primary focal point of contact to HR Business Partner community on non-standard matters• Identify and diffuse challenging client behavior using established customer service techniques• Apply root cause analysis to consistently and accurately diagnose technical problems and proposes solutions to rectify problems.• Conduct in-depth research and apply HR policies based on documented rules and waivers.• Consult with relevant Center of Expertise (CoE) when unable to resolve complex issues personally, articulating issues and proposing possible options and implications.• Follow up with CoEs, Payroll, Pension, Global Mobility, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception or waiver.• Contribute to policy development providing feedback on the implementation of and need for revised HR policies.• Monitor high-risk cases within HR Operations to minimize potential audit observations.• Develop reports as needed to provide updates to stakeholders on the execution of day-to-day and project-based activities• Contribute to development of Level 2 technical documentation as needed• Exercise a high level of integrity, confidentiality, and discretion in handling sensitive HR information.• Provide off hour emergency duty support on a rotational basis

Selection Criteria

• Master's degree with 2 years of experience, or equivalent combination of education and experience• Demonstration of WBG core and HR functional competencies at the respective grade level with particular emphasis on: • Knowledge of HR policies, practices and systems. • Strong analytical and research skills• Organizational and time management skills with demonstrated attention to detail and ability to prioritize tasks • Strong computer skills with knowledge of Microsoft office applications• Ability to present information clearly, concisely and compassionately both orally and in writing• Ability to handle escalations and difficult complex cases• Experience with data collection and analysis • Analytical ability, practical problem-solving skills and resourcefulness in performing varied tasks• Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment• Strong customer relations skills and client service oriented values• PeopleSoft (preferably v9.2) and Case Management application skills a plus

Competencies

• Professional Curiosity: Systematically acquires HR skills and knowledge; continually enhances skills and knowledge to stay fresh and relevant.• Integrating Information: Gathers information from broad range of sources and thinks systemically; embraces complexity and interconnections• Judgment: Bases conclusions on facts and data; weighs decision alternatives considering impact on clients and WBG.• Credibility: Acts with integrity, impartiality and independence, balancing client & broader WBG

factors; follows through on commitments in a timely manner; maintains professional autonomy.• Trusted Communicator: Listens carefully and with compassion, promoting constructive dialogue; maintains appropriate confidentiality; presents accurate and appropriate information; asserts convictions with courage and diplomacy.• Commitment to Mission and Values: Integrates mission and core values, including diversity and inclusion, into business practices; advocates for these with clients and others.• Consultation: Engages with and provides guidance to stakeholders; understands client's and other business challenges; creates and promotes actionable recommendations.• Flexibility: Adapts work behavior in response to change, new information or obstacles; deals effectively with and leverages ambiguity.• Influencing: Identifies influencing objectives, opportunities and strategies; uses communication skills in pursuit of objectives.

"This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered."

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.