HR Analyst, HR Operations (Business Solutions)

HR Analyst, HR Operations (Business Solutions)

Job #:
req19332

Organization:
World Bank

Sector:
Human Resources

Grade:
GE

Term Duration:
3 years 0 months

Recruitment Type:
Local Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
10/14/2022 (MM/DD/YYYY) at 11:59pm UTC

Description

HRD Shared Services Operations (HRDSO), which is part of HRD Shared Services Delivery, currently operates in Washington, DC and Chennai, India.

HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined HR service delivery to its client base which includes managers, staff, dependents, and retirees. To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients. These services include being the front line for providing Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office, as well as administration of HR transactions. The team collaborates closely with other key partners including Payroll, Tax, Global Mobility, and the HR Officers community.

The HR Analyst, Business Solutions, reports directly to the Karen McDonald, Senior HR Specialist, HR Operations II and will join a team of HR project management professionals working collaboratively with a wide range of WBG stakeholders to identify and implement solutions to business challenges.

Duties and Accountabilities
Business Solutions Responsibilities:• Manage and implement HR projects and monitor work transitions following the established HRDSO PMO framework. Coordinate and collaborate with clients/stakeholders to identify scope, transition timeline, risk mitigation strategy, roles and responsibilities, and other requirements (capacity, reporting, training, governance).• Lead the HR Operations Change Review Process and coordinate with IT and Technology teams on change requests and HR capital projects requiring system intervention and prioritization. • Continuous scanning of HR function to identify opportunities to optimize, streamline and implement client centric service delivery enhancements. • Adaptively respond to rapidly changing conditions and lead the planning, simplification and implementation of HRDSO chances resulting from new policies, processes and/or systems. • Apply Agile methodology to engage appropriate stakeholders to develop client focused solutions based on data driven analysis, market/benchmarking comparators, and end-to-end process review. • Create, maintain, and monitor relevant project documentation, contracts, materials and reports in centralized HR Operations project files. • Coordinate and implement change management, communications and training needs for each initiative taking a lead role in preparing and presenting appropriate messages to the target audience. • Coordinate and partner with relevant HR Units and other VPUs on cross-support initiatives to identify, track and monitor HR change request and capital annual investment projects.

Relationship Management responsibilities (Internal and External):• Build and maintain relationships with clients and internal partners to foster trust, shared commitment and accountability and results. • Serve as a liaison regarding remediation efforts between HR Operations and client service delivery problems.• Facilitate frequent client communications and reporting regarding program changes and risks. • Coordinate escalated matters and work with internal and external parties to implement action plans to bring issues to resolution. • Prepare and arrange periodic meetings with strategic clients to review project updates or performance relative to service delivery standards as well as any updates to on-going service delivery initiatives. Provide clients guidance and direction on matters pertaining to service delivery requirements.• Keep the unit and HR Operations leadership team advised of client challenges and change requests impacting HR Operations and client needs.• Share knowledge and provide coaching to colleagues on new or revised client relations matters / initiatives as needed. • Provides the HR Operations and client teams with constructive feedback as it pertains to service delivery.• Contribute to HR thought leadership and knowledge sharing relative to Client Relations and Business Solutions matters. Mentor/coach other team members on HR Operations accepted project methodology and documentation.

Selection Criteria
• Masters degree in HR, Management, Behavioral Sciences, Business, or other related field and 2 years of experience or a combination of education and relevant experience • PMP (Project Management Professional) certification preferred and/or extensive Project Management experience demonstrated ability to promote cross-functional collaboration with multiple partners and on multiple projects. Lean Six Sigma Training a plus. • Demonstrated results in project planning and implementation with the ability to assemble and lead a business/functional work group.• Demonstrated ability to articulate, prioritize, and communicate complex issues and risks to management.• Ability to organize and prioritize work tasks in accordance with goals and to make effective use of time in a highly demanding environment with multiple deliverable deadlines.• Possesses solid analytical skills with a focus on problem identification, investigation, and analysis to assess potential solutions. • Strong interpersonal skills and client orientation. A proven relationship-builder• Excellent oral and written skills and ability to clearly communicate and present business information with a positive result to a technical audience and/or technical information to a non-technical audience. • Highly organized with demonstrated ability to develop and maintain project documentation and records in central files. • Thorough knowledge of Bank Group HR policies, and programs. Advise staff, managers, and other stake holders on a HR matters within the scope of respective process area.• Expertise in Microsoft Suite (Excel, Word, PowerPoint, and Project)

Competencies
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success. • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view. • Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner. • Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work. • Tasks and Workflow Management - Has excellent workflow management and task organization skills; able to take responsibility for all aspects of coordination of the workflow of assigned responsibilities. • HR Clients Service - Has ability to serve as resource expert on full range of HR products and services, advising on most complex issues and identifying and resolving difficult problems and issues that affect clients in a professional manner.

"This internal requisition is open to WBG and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered."

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.