HR Analyst, HR Operations (Technology Support)

HR Analyst, HR Operations (Technology Support)

Job #:
req19334

Organization:
World Bank

Sector:
Human Resources

Grade:
GE

Term Duration:
3 years 0 months

Recruitment Type:
Local Recruitment

Location:
Washington, DC,United States

Required Language(s):
English

Preferred Language(s):

Closing Date:
10/14/2022 (MM/DD/YYYY) at 11:59pm UTC

Description

HRD Shared Services Operations (HRDSO), which is part of HRD Shared Services Delivery, currently operates in Washington, DC and Chennai, India.

HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of streamlined HR service delivery to its client base which includes managers, staff, dependents, and retirees. To this end, the Operations Team is continually seeking to improve the way HR Services are delivered to clients. These services include being the front line for providing Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office, as well as administration of HR transactions. The team collaborates closely with other key partners including Payroll, Tax, Global Mobility, and the HR Officers community.

HR, as a business within the WBG, is highly dependent on continuous systems investments. The current systems landscape includes PeopleSoft, an enterprise-level transactional and database system (also referred to as Enterprise Resource Planning, ERP - equivalent to SAP for Financials) and its major subsystems (Compensation, Payroll, and Pension); major HR applications such as Performance Management (ePerformance), Recruitment (Cornerstone/Compass), Self-Service (MyHRSS), Learning (OLC), Succession Planning (eTalent); and another 20+ add-on applications.

Duties and Accountabilities
As the HRDSO Analyst you will work as the member of a team of HR technology professionals where you are expected to:
• communicate with stakeholders to understand their technical needs• develop and analyze functional specifications (BRD), and coordinate with ITS to build and implement technology solutions• analyze and identify the root cause of systems issues• document issues and assist, in collaboration with ITS, in developing solutions• communicate the status of issues/enhancements to all relevant individuals • ensure inquires/requests are handled within the agreed upon SLA• use the established case management and technology tracking/migration tools to fully document the status of all issues/enhancements• work as a key team member on process optimization and simplification initiatives• follow identified software development lifecycle based on project

A key component of this role is the ability to develop deep knowledge of identified systems to become the primary subject matter expert. In this role, you will:
• act as the primary point of contact on any issues/enhancements• take the lead as project manager during upgrades/vendor engagements• work with users to determine priority of changes requested• take responsibility for ensuring documentation is up to date• participate in user trainings• lead end user testing events• train and update secondary and tertiary support resources for the identified systems

Selection Criteria
• Bachelor's degree (HR, Management, Behavioral Sciences, Business, IT or other related field); 5 or more years of relevant experience in a technical or HR role. • Experience responding to technology related queries in a quality and timely manner. • Experience with relevant HR systems (PeopleSoft, SAP, ServiceNow, Documentum, Cornerstone). • Experience with handling sensitive and confidential information. • Ability to manage multiple priorities and work well under pressure. • Demonstrated creative problem-solving ability. • Excellent team skills, willingness to collaborate and share knowledge. • Excellent client service skills. • Effective verbal and written communications skills.

Competencies
• Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success. • Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so. • Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view. • Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner. • Business Judgment and Analytical Decision Making - Analyzes facts and data to support sound, logical decisions regarding own and others' work. • Tasks and Workflow Management - Has excellent workflow management and task organization skills; able to take responsibility for all aspects of coordination of the workflow of assigned responsibilities. • HR Clients Service - Has ability to serve as resource expert on full range of HR products and services, advising on most complex issues and identifying and resolving difficult problems and issues that affect clients in a professional manner.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.