HR Business Partner

Position at NICE

We are seeking a HR Business Partner to provide a full range of HR business support to the Digital line of business within the Customer Experience (CX) organization. This role will work closely with other HRBPs, COEs and key stakeholders to drive strategy and influence client groups on issues involving, but not limited to: organization design and implementation, change leadership, engagement and retention and coaching.

The ideal candidate is interested in making a significant impact in a growing, changing organization and excels in a fast-paced environment. Resiliency and ability to adapt is critical. Experience with post M&A integration is a huge plus.

The role can be based in Atlanta or San Diego and reports to the HR Director for the Digital LoB.

Responsibilities:

• Operates as a trusted advisor by using professional credibility and strong relationships with senior leaders to influence key priorities.
• Partner with leaders of NICE acquisitions to continue their integration into NICE, including adapting to NICE culture as well as employee processes and procedures.
• Strengthen the leadership team of each organization by providing coaching and development to senior leaders.
• Engage with the employees to understand and improve the employee experience and facilitate the organization's culture and engagement strategies. Set the tone for employment engagement, team building, and overall culture.
• Establish a communication cadence with leaders of each business unit to understand the needs of each unit and how they tie into the overall needs of the business.
• Partner to design and implement organizational change that aligns with business objectives. Identify risks and develop mitigation strategies to ensure adoption.
• Lead complex initiatives where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation planning (equity, bonus, merit), and leadership development.
• Drive and execute on annual HR processes including talent management, reward and recognition programs and performance management.
• Partner with and between COEs and regional HR teams to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes and systems.
• Use data to highlight trends and proactively offer solutions the will drive business results.
• Provide client with analysis of client organizations' "health" by looking at trends in performance, employee satisfaction, attrition, diversity etc.

Education:

• Bachelor's degree with a focus in Human Resources, Psychology or other applicable discipline
• PHR is desirable

Qualifications:

• A minimum of 8 years of previous experience in a HR Business Partner role, preferably in a technology organization and/or a global environment.
• Track record of developing effective relationships across all levels and with diverse client groups.
• Demonstrated ability to drive major initiatives throughout the organization and influence decision makers.
• Ability to be solution focused and translate strategy into action.
• Experience with interpreting data and trends to draw conclusions and make business recommendations.
• Strong project management skills from planning to execution.
• Excellent written and verbal communication skills.
• Inherent self-sufficiency, flexibility and confidence.
• Demonstrated agility to work within a complex (global, matrixed) environment is strongly preferred.
• Experience in acquisitions / integrations - a strong advantage.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.