HR Business Partner Lead, Product

Course Hero is scaling, and we are looking for a seasoned, business-minded individual to join our People team as a Lead HR Business Partner. This is a dynamic role that requires someone who is an excellent relationship builder and coach and who is accustomed to supporting people at all levels within an organization. In addition to having direct experience leading the full array of people strategies and processes (i.e., talent development, performance management, organizational design, employee relations, etc.), the successful candidate will be a proven culture-builder and values champion; they will demonstrate a collaborative approach, an always-learning mindset, and a gritty, fall-forward mentality to achieve shared goals and great outcomes for Course Hero and our people. 

You'll be joining Course Hero at a time when people are more interested than ever in how transformative technological advances will impact the educational ecosystem. We remain and have always been committed to the importance of learning, and now more than ever, we need teams of people who are inspired, engaged, and excited to help improve the student learning journey every day. If you are looking for an opportunity to support a mission-driven organization and its people at a critical and exciting phase of growth, this could be the role you’ve been looking for. We look forward to hearing from you!

Here are some ways you’ll make an impact!

• Partner with leaders and managers to build and implement people-related strategies that are tailored to the Product, Design and organizations' specific needs
• Provide day to day performance management counsel to leaders and managers, including career development conversations, conflict resolution and performance improvement action plans
• Drive informed decision making by using data to identify trends and perform root cause analysis, working with leaders to develop organizational effectiveness solutions
• Support annual review process including competency-based performance calibrations, org planning, individual development plans, and compensation alignment
• Collaborate with People Operations to iterate on HR programs that support strategic objectives and drive employee engagement & retention within your functional group(s) and for the organization as a whole
• Provide feedback and thought partnership to People Ops & Recruiting related to new hire onboarding experiences, turnover insights and hiring strategies
• Respond to any workplace complaints and conduct investigations in a highly responsible and integral manner
• Advocate for your functional teams and represent their needs to the People Operations team and senior leadership
• Establish a deep understanding of our values and mission and help to advise the evolution of our culture for a “virtual-first,” dispersed workforce

Are you our Lead HR Business Partner?

• Bachelor’s Degree, or related equivalent experience; PHR/SPHR/SHRM Certification is a plus
• 8+ years of dynamic HR experience with at least 5 years as an HR Business Partner; experience working with technical/product teams and leaders is preferred
• Deep understanding of HR strategies & programs, including but not limited to: performance management, organizational design, talent development, executive coaching & managerial effectiveness, employee engagement, diversity, equity, & inclusion (DEI)
• Proven success operating in an iterative, scaling organization where programs and processes are not always defined and solutions are not always obvious
• Ability to drive organizational and behavioral changes through thought leadership, relationship building, and strategic acumen
• Known to be a trusted, confident and level-headed advisor who can navigate difficult people situations with sound judgment, provide actionable coaching/feedback, and foster a culture of accountability 
• Very personable and professional, able to build and maintain rapport across all levels of the organization in a virtual-first environment
• Knowledge of federal, state and local employment laws and statutes

Benefits & Perks!

• Competitive salary, annual bonus, and RSUs
• Medical coverage, including full dental and vision
• Life and disability benefits
• 401(k) program (US)  / retirement savings plan (Canada) with company match
• One month paid sabbatical after 5 years at the company
• Education reimbursement
• Professional development workshops & industry conferences
• Paid parental leave
• Flexible work schedule
• Social responsibility program (volunteer time off and donation matching)
• Annual wellness stipend
• Monthly tech stipend
• Annual family planning stipend
• Monthly snack boxes delivered to your door
• Cell phone allowance

For positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records. Other locations: IL, MA, NJ.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

We are a virtual-first company and have employees dispersed throughout the United States and Canada. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

This role is eligible for hire in the San Francisco Bay Area (US), Vancouver (Canada), and Toronto (Canada).

In accordance with California law, the base salary for this role if filled within California is $168,000 - $228,000.

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