HR Coordinator, People Solutions

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The People Solutions NA, Coordinator supports People Solutions North America in a wide range of activities, providing excellent customer service to our internal clients. They support short- and long-term human resources business goals, compliance, HR case management and process improvements.
The People Solutions NA, Coordinator is responsible for administering and maintaining HR systems, programs, procedures and plans according to HR policies and provides assistance to our People Solutions NA Team and supports all levels of personnel on various HR-related issues. Job duties will vary; some tasks are routine and administrative while other responsibilities may be complex and require planning and collaboration. The Coordinator will have the opportunity to help create and administer projects and programs within People Solutions NA in support of employee experience and business priorities. This position reports to the Sr. Director of People Solutions NA and is part of the Business Strategy and Operations group within the HR People Solutions NA team. Maintaining confidentiality is a must.
The successful individual will support and drive, but not limited to...

• Coordinate with labor law poster vendor on shipments of Labor Law Posters (i.e., tracking and ensuring the shipments are deployed and auditing compliance of stores).
• Ensure new hires have a completed I-9 form and within the first 3 days of their employment. Complete Section 2 of the I-9 form for corporate new hires. Run audits to ensure I-9s are completed for corporate and field store employees.
• Partner with the Sr. Manager, HR Compliance and Operations NA to administer the Minimum Wage process for US & Canada.
• Partner with the Global Payroll Manager to coordinate various payroll activities such as the collection of overpayments from beginning to end; create and email collection letters to employees, and update overpayments tracker.
• Operate in a Center of Excellence/HR Operations model, incumbent will be tasked with responding to internal HR support requests from various company stakeholders such as Legal, IT, etc. and escalate when necessary. Provide backup support to other People Solutions NA team members as needed.
• Partner with the HR Manager, monitor HR helpdesk solution Tapestry People Services (TPS) to resolve Tier 3 inquiries via the case management system and escalate when necessary to ensure resolution in a timely manner.
• Respond to external human resources-related inquiries or requests in a timely and effective manner
• Handle employment document collection legal requests.
• Maintain the electronic employee filing system and support document management roadmap to continue to enhance and create efficiencies in file management.
• Proactive data entry and maintenance on systems to include security, configuration, and auditing to support HR functions.
• In partnership with the Sr. Manager, HR Compliance and Operations NA, maintain and audit records of personnel-related data to ensure all employment requirements are met and maintained accurately.
• Run reports in our HR System and use data to support your core activities (i.e., I-9, Minimum Wage, etc.)
• May have ownership for a particular process such as recruitment, onboarding, offboarding and/or support specific HR policies/programs.
• Provide response and support on a variety of HR related programs such as benefits, leave of absence, disability programs, reimbursement programs, unemployment, workers' compensation, etc.
• Assist with the development of all process documentation and maintenance of our People Services LOOP page.
• Coordinate and execute departmental communications.
• Process incoming and outgoing mail for the department - including faxing unemployment mail to Equifax.
• Participate in HR functional work teams as needed.
• Perform other duties as assigned.

An outstanding professional will have...

• Strong time management and organizational skills-ability to manage multiple priorities and tasks within tight timelines.
• Exceptional customer service skills.
• Establish and maintain positive working relationships to promote positive change and quality improvement initiatives.
• Excellent attention to detail.
• Sound judgment with ability to problem-solve and escalate issues when necessary
• Strong oral and written communication skills.
• Enjoy working in a fast paced, diverse environment.
• Enthusiastic, goal orientated, and customer driven.

An outstanding professional will have...

• Bachelor's degree or equivalent work experience.
• Minimum of 1 year of relevant professional experience preferably in Human Resources; HR Operations or prior work as an HR Assistant or HR Coordinator highly desirable.
• Technically savvy with prior experience using HR software such as ADP, SAP SuccessFactors, UKG People Doc, SharePoint.
• Prior experience using case management systems such as Neocase, ServiceNow, SalesForce HR or Oracle products highly desired.
• Knowledge of concepts and practices within the HR function and compliance requirements.
• Ability to effectively present information and respond to questions from employees, managers, clients, customers, and the general public.
• Ability to analyze basic issues and determine appropriate solutions.
• Ability to recognize and handle sensitive or confidential information appropriately.
• Must have a strong customer-service orientation, be organized, flexible, detail oriented, proactive and maintain a high level of personal credibility.
• Excellent communication and PC skills in MS Office.
• Intermediate to advanced project management skills.
• Advanced verbal and written communication skills.
• Ability to multitask and manage a fluctuating workload.
• Ability to handle sensitive and confidential information appropriately.

The Ideal Candidate

• We are looking for passionate and driven individuals who are:
• Energized by using integrative thinking to solve tough business problems and leveraging diverse sources of knowledge from analytics to psychology.
• Intellectually curious about uncovering human needs and desires and translating those insights into compelling stories that will help us better understand how to serve our consumer.
• Able to discover the story in all the noise and identify what really matters, whether it's from interviewing our internal and external customers to analyzing data sets.

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale
  and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]
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BASE PAY RANGE $28.85 TO $31.25 HOURLY
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