HR Director

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

The People teams at Valon maximize the value of and for employees. People are what make Valon great, and investing in People drives the business forward. As a core member of the People team, you will work at the heart of our growth: our people. We are focusing on scaling our business to even greater heights by guiding the growth of our internal teams.

As the Director of HR, your primary focus is to support our ever-growing operations functions for Valon Mortgage, a subsidiary of Valon. You will be managing an HR coordinator and building out the HR team for Valon Mortgage, currently 150 employees strong. You will drive HR initiatives and build the People programs to align with Valon’s business objectives and needs. You will be an internal consultant to People managers and senior leaders across the servicing and mortgage organization. Your day will cover the full HR remit from performance management and coaching to work experience to strategic advisory to our senior operational leaders. You will be the glue for operations within human resources, improving working relationships, providing HR policy guidance, resolving complex employee relations issues, owning people operations and systems, and much more.

We are looking for someone who loves both the strategic and the tactical. This is a fast-paced role with an extremely large scope, with a line of sight to grow into the Head of HR for our Valon Mortgage business. Currently, the HR coordinator on the team is responsible for onboarding and offboarding employees, benefits administration, payroll, and day-to-day HR questions. The right candidate can both roll up their sleeves as well as build out a growing team over the next year. 

This role requires someone who can forge their own path without clear guidance, tackle complex problems, own processes end to end, work cross-functionally, and set the strategic path within human resources for our operations business. This function will not be responsible for the talent acquisition function within Valon Mortgage which rolls up directly into the Head of Talent. 

The role will report to the Head of Talent and eventually to the Head of People of the parent company, Valon.

• Lead, define, and manage all aspects of Valon Mortgage’s HR efforts, including enforcing company policies and practices, conducting employee onboarding, retention, and other HR functions
• Executive thought leadership in building a strategic philosophy and framework in a variety of areas including compensation, performance, onboarding, workplace experience, company culture, organizational design, and learning and development.
• Work and build relationships with senior leaders to ensure alignment on strategic objectives as Valon grows and scales
• Serve as inspirational leadership within the HR function, leading by example the Valon values
• Act as a liaison between employees and management to foster a positive atmosphere
• Manage corporate plans for a variety of HR matters, including compensation, benefits, health and safety, time and attendance record keeping, etc.
• Build HR governance and ensure compliance with employment laws and other requirements
• Partner with leadership on quarterly employee satisfaction surveys and follow-up action items
• Lead compensation committee and bi-annual performance review process alongside Valon Mortgage’s senior leadership team
• Coach and build the responsibility and capability of managers to anticipate and pre-empt ER issues and associated risks.
• Manage discipline and termination of employees as per the organization’s policies

• Proven experience and knowledge of Arizona employment law, employee relations, and formal investigations and the ability to practically apply it to the workplace
• Strong experience in organizational design, change management, and scale
• Historical track record of driving people programs in performance management, compensation planning, executive coaching
• Demonstrated business acumen and the ability to understand business strategy and goals
• Proven experience in influencing at the senior level, knowing how to manage up and down the corporate structure effectively
• Executive-level verbal and written communication skills.
• Call center or mortgage servicing experience preferred
• PHR or SPHR certification preferred 
• Bachelor’s degree in HR or related field preferred but not required

• 8+ years of HR experience, preferably in a generalist or HRBP capacity
• Experience managing and building up teams
• Strong attention to detail and accuracy
• Proficient in Excel/Google Suite
• Must be in the office in our Phoenix location with some WFH flexibility
• Broad familiarity with HR sub-verticals spanning HRBP, performance management, policy administration, and people systems
• Strong track record of leading complex cross-functional projects to completion
• High degree of executive influence, building strong relationships, and working collaboratively with business leaders
• Highly resilient, ambitious, and outstanding operator
• Appetite to work in fast-paced environments 
• Proactive problem-solving with minimal oversight
• Strong interpersonal skills, bias toward action, flexibility and adaptable in approach

• Generous Medical, dental, and vision insurance plans
• Flexible sick days and flexible PTO days
• Monthly lunch stipends (groceries qualify) of $400, use it or lose it!
• Commuter benefits
• Laptop, custom accessories, ergonomic equipment