HR Employee Relations Specialist

Where compassion meets innovation and technology and our employees are family.

JD Attached*

General Purpose of Job:

Responsible for assisting with the administration and day to day functions of the hospital’s Employee/Labor Relations Program. The Employee Relations Specialist works directly under the Employee Relations Manager and will assist in investigations, employee interviews, policy interpretation, and fact gathering. Is responsible for conducting exit interviews, monitoring alert line cases, EAG questions and compiling data to determine trends and recommended actions.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer questions and provide guidance to managers in cases involving performance counseling, attendance, or other policy violations, including disciplinary recommendations and associated documentation.
• Assist Employee Relations Manager in conducting initial fact finding and/or support investigations regarding allegations of unfair management practices, ethical concerns, harassment, discrimination, and other issues.
• Assist and respond to questions and issues involving HR policies or practices.
• Participate in the development and implementation of new policies and procedures and maintaining existing.
• Monitors Alert Line HR related questions and ensures timely responses.
• Monitors EAG HR related questions and ensures timely responses.
• Familiar with state and federal labor regulations to ensure compliance.
• Ensures required labor posters are posted appropriately throughout organization.
• Responsible for updating employee relations cases in HR Acuity and Workday.
• Conduct exit interviews and maintains reporting related to information received from exit interviews and trend data.
• Collect and analyze data to identify trends to assist manager in making recommendations on mitigation strategies.
• Maintains timely and complete documentation of Employee Relations matters.
• Utilizes project management skills in managing projects.
• Maintains utmost level of confidentiality at all times.
• Adheres to hospital policies and procedures.
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. 

Behavioral Expectations

Should apply and be listed on all job descriptions.

• Customer Service – Enthusiastically interacts with all customers. Assumes personal responsibility for meeting customer needs. Consistently demonstrates a commitment to customer satisfaction.
• Interpersonal Skills- Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listens well. Facilitates a group process.
• Adaptability/flexibility – Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances. 
• Communication – Clearly and effectively communicates ideas and requests to others. Persuades or influences others through spoken or written communication.
• Initiative – Starts and completes tasks with minimum of prompting. Willing to make recommendations and assume additional responsibilities.
• Team Player – Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals.
• Organized and efficient – Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively.
• Core Values –Practices DCH core values.

Education and/or Experience:

Associate's degree (AA) or equivalent from two-year college and three plus years job-related experience required. Prior experience in Employee Relations, Human Resources or related field. Knowledge of federal, state and local employment laws. Demonstrated ability to independently organize and prioritize responsibilities. Strong writing and verbal communication skills. PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.