HR Generalist, Customer Care

JOB TITLE: HR Generalist

LOCATION: Las Vegas, NV (In Office Monday-Friday)



The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

Sunbit is searching for an experienced HR Generalist to support several of our wonderful Customer Care teams located in Las Vegas, Nevada. In this role you will take on a variety of responsibilities overseeing the day to day People Operations including employee relations, onboarding, offboarding, leaves of absence, benefits, performance management and everything in between. You will create strong relationships as an advisor and coach to employees and managers to help support growing Sunbit into a world class organization. This is an incredible opportunity for someone who has a passion for People and is eager to nurture a culture of positivity, growth, and inclusion. 

Requirements

What You’ll Be Doing:

• Build trusted relationships with the entire Customer Care team while having a deep understanding of the team’s business objectives to provide sound guidance and support their needs
• Serve as the primary point of contact responding to all employee inquiries related to but not limited to payroll, benefits, time and attendance, leave of absence. 
• Partner with CPO and Head of People Operations to communicate and administer People programs and initiatives including but not limited to onboarding, performance management, employee engagement, employee development
• Be a champion of the employee experience while focusing on creating a culture of inclusivity and belonging
• Lead all People policies and programs for the Customer Care office, ensuring compliance and consistency
• Partner with supervisors to help resolve employee relations matters, advising on disciplinary actions and conduct employee investigations 
• Maintain employee records and data in HRIS
• Perform other special projects or duties as assigned

Requirements:

• 6+ years of experience in HR
• Experience supporting an hourly population in a call center environment is a plus
• Experience working with BambooHR and ADP is a plus
• Strong written and verbal communication skills
• Flexibility to support the team on weekends 
• Ability to perform in a fast-paced environment while maintaining a high level of support
• Able to handle sensitive and confidential matters with the utmost integrity
• Strong organizational and time management skills with the ability to prioritize effectively
• Attention to detail 
• Comfortable working through difficult situations and making tough decisions with professionalism and empathy
• Knowledge of state, local and federal laws and procedures
• Passion for people and helping them develop



The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Cell Phone Stipend
• Casual Dress
• Open door policy / Open office floor plan
• Team based strategic planning + Team owned deliverables

Cultural Competencies for Success at Sunbit:

• Serve others before self - Service oriented mindset
• Own the impact - Take pride in effectively managing payroll on a daily basis
• Connect genuinely - Effectively connect with internal stakeholders
• Act fast - Respond to internal team members in a timely manner
• Include always - Work closely with Accounting team and actively welcome peers within the organization
• Innovate for good - Continuously help our internal team create efficient processes

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.