HR Operations Continuous Improvement Manager

Are you ready to see your future like never before? If so, Alcon is the place for you! A career at Alcon is like no other. We are innovative. We are impactful. We are the largest eye care medical device company helping restore sight and allowing millions of people worldwide to see brilliantly. We have a long history of industry firsts and a diverse hardworking team that keeps us on the cutting edge.

We are currently hiring an HR Operations Continuous Improvement Manager in Fort Worth, Texas, who will help identify opportunities for service improvement across HR and other functions and deploy Lean Six Sigma tools to improve efficiency & effectiveness of processes, with a focus on HR Shared Services.

Key Responsibilities:

• Establish governance, meeting cadence, metrics, HR Ops dashboards and required to keep improvement projects on track.
• Sets high standards and committed to continuous improvement.
• Create data driven decision making and continuous improvement culture among team members and encourage others along with self to keep updated with industry best practices and updates.
• Works with leaders in Global HR Help Centers to establish, validate, measure & track standard SQDPG metrics, including creation, maintenance, and teachings on visual management.
• Deploy and monitor global standard operational processes for HR to ensure the center is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model (SDM) SDM model for Alcon HR.
• Ability to lead and motivate HR Ops team members who speak different languages supporting various countries across a region.
• Serve as the project manager for multiple Center level and global cross functional projects simultaneously.
• Proven knowledge of project management principles and continuous improvement methodologies and ability to use them and teach them in practice daily.
• Provide leadership in support of organizational direction and culture.
• Proactively stay up to date on trends and developments within assigned functional area of expertise, constantly researching, and implementing best practices as appropriate Work to enhance the capability of self and team.
• Defines, socializes, and deploys HR Help Center Continuous Improvement and Dashboard deployment strategy and establishing a continuous improvement monitoring system to identify trends and process variations.
• Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs, and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.
• Accountable to develop, deploy, measure, track, ensure compliance and report standard Service Levels (SLAs) and quality audits, RCA, key process, and operational metrics (KPIs) including high customer service expectations for associates.
• Accountable to work with HR Operations and other COE leaders to define continuous improvement and enhancement scope year over year.
• Design and facilitate process improvement workshops, toolkits, standardized templates, etc. to drive ideas and solutions through the Global HR Help Centers.
• Establish governance, meeting cadence and metrics required to keep improvement projects on track.
• Regularly influences without authority and collaborates across all levels.
• Proactively mines data across the function to identify opportunities for improvement and possible enhancement projects to lead with other HR functions.
• Spends time on a regular basis pulling data from various HR systems, reviewing for accuracy, anomalies and understanding of the internal ways of working to help support end to end process improvement initiatives across the HR Ops organization.
• Ability to create charts, graphs, dashboards, and scorecards that tell a story regarding improvement opportunities and projects led by this resource while coaching others on the same.
• Self-starter with proactive and inquisitive nature who can anticipate and pre-empt problems.

Key Requirements/Minimum Qualifications:

• Bachelor's Degree or Equivalent years of directly related experience (or high school+15 yrs;
• Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 7 Years of Relevant Experience
• Work hours: Standard, Monday - Friday
• Travel Requirements: Up to 5% (Domestic, International)
• Relocation assistance: Yes
• Sponsorship available: No

Preferred Qualifications/Skills/Experience:

• Process Orientation
• Customer Service
• Intellectual Curiosity
• Project Management
• Problem Solving
• Attention to Detail
• Business Acumen
• Stakeholder Management
• Leadership
• Analytical Rigor

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.