HR Operations Lead

Get to Know Us

iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The Role

iDeals reached 450+ employees across 25+ locations around the world, and keeps expanding globally. To fuel this exciting journey, we seek a seasoned HR Operations Manager to assist our Ukrainian team (our largest at 60% of headcount!) and champion our company culture of care.

Team: Head of People Operations, 5 HR Operations Specialists, 2 Compensation & Benefits Specialists, Administrative Specialist, Global Employment Specialist, Employees Experience Specialist.

Our Head of People Operations Sofia is looking for a person in the team to whom part of HR projects can be delegated for autonomous management, besides other operations tasks.

In this role, you'll be a business partner and go-to person on all people-related matters and provide expert guidance on local Ukrainian complexities. If you thrive in dynamic environments and possess a strong focus on employee success, this is an ideal opportunity to make a lasting impact on a growing company and develop professionally into an international HR Expert by taking part in global projects as well.

Schedule: full-time remote, preferably from Kyiv or Lviv to stay close to our main office locations.

What You Will Do

• Provide Expert Support During Challenging Times: Unwaveringly support Ukrainian team members with war-related dynamics, handling conscription cases, and providing support to iDealers in the military
• Lead Operational Efficiency: Oversee administrative operations, help with organization of events (from the annual Sales & Marketing conference to executive team meetup, and team-building activities), and cover BambooHR and iDeals handbook maintenance
• Champion Exceptional Employee Experiences: Foster a culture of engagement and care through prompt and high-quality responses to inquiries from both Managers and Individual contributors on different HR-related topics
• Develop Policies Expertise: Develop clear, compliant policies and procedures that are easy to understand and implement
• Guide Managers: Coordinate the end-to-end onboarding process globally, including contract signing and guide through the offboarding process, upholding a compliance

What We Look For

• Fluency in English and Ukrainian is necessary for building trust within our diverse team
• Passionate and adaptable professional with a proven track record (5+ years) in HR Operations
• Experience in project and crisis management
• Ability to prioritize tasks effectively and adapt to dynamic targets
• Hands-on HR budget forecasting and budget management experience
• Excellent presentation and engagement skills
• Experience in administrative and event management

Nice To Have

• Leadership experience
• International expertise, working with HR matters across multiple countries
• Previous training in mediation or conflict resolution 
• Experience with ticketing systems and HR service SLAs

Our Interview Process

We believe in competency-based interviews combined with work samples, and we share clear expectations for each element. Our interview assignments simulate what it's like to work at iDeals and the types of tasks you'll tackle. Here are the stages of the interview process for this role:

• Screening call with the Talent Acquisition Specialist (60 mins)

• Tech interview with the Hiring Manager (60 mins)

• Test task

• Final interview with the Hiring Manager (2 hours)

What We Offer 

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work

• Remote-first model with teams distributed globally 

• Home office set up budget 

• High-end laptop, monitor and any additional IT equipment needed

• Reimbursement of co-working space expenses

For your well-being

• Medical insurance with flexible coverage

• Compensation for sports, yoga, mental, and other health and wellness-related activities

• Reimbursement of participation in sports competitions

• 20 business days of paid time off per year

• Unlimited health-related time off

For your growth

• Individual Development Plan based on your career interests 

• Generous budget for learning and development activities

• Professional and self-development books and subscriptions compensation

• iDeals’ support of your passion as a speaker or writer

• Internal growth and internal mobility opportunities

Extra perks

• Team-building offline events

• Budget for local gatherings in global locations

• Generous internal referral program

• iDeals Surprise Boxes

Our Culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

iDeals is an equal opportunity employer

iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

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