HR Operations Specialist

Work Flexibility: Hybrid or Onsite

Who We Want

Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.
Data analyst. People who enjoy compiling, organizing and consolidating large volumes of data and reports.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You will Do

As the HR Operations Specialist, you will provide support and expertise to the business by managing day to day Workday transactions, HR data, enquiries, Tier 1 & Tier 2 support for APAC region. Reporting to HR Operations Manager, you will collaborate with Local HRs, COE, Regional & Global HR Ops teams, Local IS and relevant stakeholders to drive HR operational excellence. You will play an integral role in supporting HR processes cycle, while participating in projects to drive continuous improvements in HR service delivery model, data quality, training, technology enhancements, and processes.

• Provide accurate, consistent and timely responses via MS Teams, HR case management & Phone systems

• Support workforce administration processing, data input and verification of required documentation on the designated HR employee life cycle activity

• Respond to and troubleshoot employee and manager-related workforce transactions and issues

• Direct employees and managers to the appropriate online support materials, reports, tools systems, and/or vendors, if applicable

• Manage organizational changes in the system, including preparing files for mass uploads, supporting mass changes and troubleshooting issues.

• Support system testing and deployment of new functionality, participate in global SME networks

• Identify issues with process configuration or system breaks and coordinate with HR Systems for fast resolution

• Ensure all escalated issues are handled in a timely manner and resolution is well communicated

• Provide reporting support for compliance needs and ad hoc requests

• Review and audit system transactions and troubleshoot transition and data issues

• Provide guidance and training on Workday HR processes, workflow and relevant systems.

• Update and maintain HR Ops knowledge base and troubleshooting guides.

• Manage workload efficiency to fulfil commitments in accordance with established service level agreements (SLA)

What You Need

• 2-3 years of total HR/HRIS experience required. Workday experience preferred

• Bachelor’s degree required

• Basic knowledge of HR data, processes and system integrations

• Hands on ticket resolution, data cleansing experiences with a strong attention to detail

• Excellent analytical skills, effectively manage confidential data, and drive data quality

• Demonstrated excellence in customer relations, problem solving and proactive service orientation

• Ability to work under tight deadlines and in a rapidly changing regulatory and business environment

• Ability to work independently as well as a team player in a highly collaborative environment.

• Strong written, verbal communication and presentation skills in English. Fluency in other Asian languages (Korean, Thai, Cantonese, Malay etc) will be a distinct advantage

• Must be flexible with morning shift (6:00am to 3pm IST) due to market coverage, and occationally evening calls with global teams

Travel Percentage: 10%