HR Operations Specialist

We are looking for HR Operations Specialist
12Go is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally. At 12Go, our vision is to enable any customer to instantly book any route in the world. We develop technology to create memorable travel experiences for everyone, worldwide. Operating in more than 140+ countries, we have assisted over 4 million travelers, making their journeys easier and more enjoyable.12Go employs over 200+ professionals globally. We have a performance-driven culture that emphasizes continuous feedback and professional growth
Responsibilities
Employee Relations

- Be the first point of contact for new hires of 12Go Thailand and own all aspects of onboarding including but not limited to:

a. Contract issuance and collection of requisite documentation

b. Data management on HRIS to ensure all details are accurately recorded

c. Policy breifing and office tour for new hires

- Manage daily employee queries in regard to compliance and company policies

- Issue and record work certificates, official letters as per employee requests

- Manage offboarding 12Go Thailand employees including resignations, HRIS updates and pass cancellations (if required)

Visa and Work Permits

- Manage and own the end to end visa and work permit requirements for expats:

a. New visa applications including BOI role opening, approvals, documentation, accompanying expat to OSOS Centre and requesting Tax/SSO information

b. Transfer of work permits for expats who are residing in Thailand

c. Dependant visas, cancellation of visas and changes as required

d. Add employees to the SSO website, coordinating with the Social Security Office (SSO), and handling employees' Student Loan Fund matters

- Work as a trusted advisor regarding visa and work permit matters;

a. To senior management about visa timelines and proactive planning for new headcount needs

b. To expat employees regarding application, renewal, cancellation and other requirements of work permit.

Insurance and Wellness Benefits

- Liaise with local insurance provider about yearly employee insurance plans;

- Manage and coordinate annual employee wellness check including laising with local hospitals for wellness packages;

- Provide support to employees to solve issues with insurance provider as required.

General Office Operations

- Work closely with HR Operations Assistant to collaborate for office orders, and general administration;

- Be the point of contact and collaborate with HR Operations Assistant for all vendor relations regarding company offsite, quarterly team building events, and other office events;

- Collaborate with HR Manager and Finance team for budget recording, year-end tax reporting;

- Partner with HR Manager for budget planning, execution of company offiste and other events;

- Partner with HR Manager for provident fund administration.

- Bachelor’s degree preferably in Business Administration or Human Resources;

- 3-5 years’ experience of Visa and Work Permit in BOI affiliated company is preferred;

- Fluent in English and Thai communication skills;

- Knowledge of Thai Labor Law is a plus;

- Familiarity with Google workspace, HRIS, Insurance related information and Provident fund roll out is a plus;

- Able to work independently or with minimum supervision on assigned tasks;

- Eager to learn new things and to develop personally and professionally in a dynamic international environment.

- Interesting work with the product that allows millions of travelers to book their trips daily;

- Encourage a healthy work-life balance in a new office environment, having a flexible work schedule.

- Support our employee's wellness by offering:

a. 9 days paid time off with an additional anniversary day off

b. Company Group Insurance covered Life, Accidental, Health IPD, Health OPD, Dental and Health Check-up & Vaccine

c. Personal sport allowance budget

d. Company gathering on team building/outing