HR Operations Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Payroll Administration：

• Accountable for processing payroll by ensuring that complete and accurate data is provided to the in-country payroll vendor (ICP). Benefits administration, compliance,employee record keeping.

• Monitors and ensures all payroll related deadlines are met and payments made on time by working closely with other teams as needed – finance, third party vendors and government agencies.

• Manage the administration of employee compensation, including salaries, bonuses,and benefits such as medical insurance and retirement plans. Ensure timely and accurate payroll processing, tax compliance, and alignment with labor laws.

• Work closely with in-country payroll vendor (ICP) to complete annual tax filing,handle tax enquiries and provides advisory and consultative services on payroll and taxation to employees.

Management of all internal HR systems：

• Maintain various tools systems- Workday, staff data entry, and maintenance and leave management.

• Use "ServiceNow" to engage employees, answer questions, create cases, and resolve issues.

Onboarding：

• Ensures new hires are smoothly integrated into the organization. Introducing employees to the company’s culture, values, and policies while ensuring all necessary paperwork, such as tax forms and contracts, is completed.

Offboarding：

• Ensuring final pay and benefits are processed.

Compliance：

• Performs all other duties as assigned related to local legal and statutory requirements, reporting or local legal processes.

• Ensure processes for Payroll and HR operations are documented, up-to-date and maintained with regular reviews. This also includes manager and employee-facing How To guides.

• Provides input to and participates in educating process users (e.g., HRO suppliers,managers) on new processes and updates to existing processes.

• Works closely with the relevant technology vendors, ICP and HRO suppliers to resolve specific issues.

Workforce planning：

• Develop and maintain strong working relationships with our ICP, our HR outsourcing vendor (HRO) and our Iron Mountain Centers of Excellence (CoE) teams, as well as other stakeholders as required.

• Assist ICP, HRO and COEs as needed on day-to-day inquiries and escalations.

• Provide Tier 3 process support for Payroll and HR Operations requests.

• Provide Workforce Administration support where required

• Coordinates with COEs, HRO and ICP to ensure Tier 0 and Tier 1 documentation is maintained and work towards continuous improvement efforts where possible.

• Supports projects related to any change in HR or Payroll vendors if required

• Performs functional testing as required in systems (e.g.Workday), and other systems as needed

• Participates in root cause analysis efforts to address performance deficiencies or specific issues related to Payroll and HR Operations

• Consolidate pre-employment checks and keep P files maintained.

• Process Customers background check for special requirements

• Occasionally supporting the Senior Leadership Team with ad hoc requests

Category: Human Resources