HR REPRESENTATIVE

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is seeking to hire a qualified individual to join our team as a Human Resources Representative

Position Status: Full-time, Day Shift

Position Location: This is a remote position. To be eligible for a Remote Hire, Remote Candidates must have residency in one of the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington State, West Virginia, Wyoming

Standard Working Hours: 8:00AM to 5:00PM (EST).

Position Summary:

• Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.
• Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes.
• Escalates complex issues, where applicable.
• Processes employee related transactions accurately based on research, employee-specific information and process guidelines.
• Maintains appropriate documentation and records for HR-related cases in HR Help Desk.

Minimum Requirements:

• Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience.
• No degree requires 3 or more years of Human Resources experience and/or customer support.
• Basic knowledge of HR Solutions.

Diversity and Inclusion at Sentara

Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.

We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.

Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices; as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

Please visit the link below to learn more about Sentara’s commitment to diversity and inclusion:

https://www.sentara.com/aboutus/mission-vision-and-values/diversity.aspx

Sentara Overview
For more than a decade, Modern Healthcare magazine has ranked Sentara Health as one of the nation's top integrated healthcare systems. That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.
Sentara Benefits
As the third-largest employer in Virginia, Sentara Health was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to: 

• Medical, Dental, and Vision Insurance
• Paid Annual Leave, Sick Leave
• Flexible Spending Accounts
• Retirement funds with matching contribution
• Supplemental insurance policies, including legal, Life Insurance and AD&D among others
• Work Perks program including discounted movie and theme park tickets among other great deals
• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)
Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

Please Note: The yearly Flu Vaccination is required for employment.

Note: Sentara Health offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

Job Summary

Delivers service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction.
Provides real-time, accurate and comprehensive responses to telephone and written inquiries regarding general HR-related issues, policies, procedures and processes.
Escalates complex issues, where applicable.
Processes employee related transactions accurately based on research, employee-specific information and process guidelines.
Maintains appropriate documentation and records for HR-related cases in HR Help Desk.
Bachelors Degree Preferred.
Bachelors or Associates Degree requires 1 or more years of Human Resources and/or customer support experience.
No degree requires 3 or more years of Human Resources experience and/or customer support.
Basic knowledge of HR Solutions.

Qualifications:

ALD - Associate's Level DegreeHuman Resources

Skills

Active Listening, Communication, Microsoft Excel, Microsoft Word, Service Orientation, Social Perceptiveness

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.