HR Resolution Specialist

We are honored to have been named a Star Tribune Top Workplace for a third year in a row! This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility.

This award is a reflection of the incredible team we have here at Accra where each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

**This position has the possibility to be 100% remote**

Accra Offers:

• Work/Life Flexibility
• Professional Development Opportunities. Brand new! In-house supervision provided for LSWs.
• Generous Paid Time Off options
• Free Mental Health/Wellbeing Program
• Health and Dental Insurance for full time employees
• HSA + FSA for full time employees
• Retirement Plan
• Company Paid Disability & Life Insurance for full time employees

About This Role: 

The Human Resource Resolution Specialist will assist employees in the PCA Choice and 245D programs by resolving timesheet issues, managing pay rates and other payroll related support.

• Manage timesheet issues, including reviewing timesheets on hold and resolving paycheck issues.
• Enter and update payrate changes.
• Manage enhanced rate confirmation process.
• Enter and update direct deposit information.

About You:

• Two-year degree or one (1) year of experience in a human resources field.
• Understanding of Federal and State Employment Laws and Requirements such as DOL guidelines 
• Exposure to home health or human services is a plus
• Demonstrate knowledge of the Human Resources Department and its essential functions
• Demonstrate creativity, critical thinking, and problem-solving skills
• Have effective communication techniques, and the ability to communicate challenging concepts both over the phone, and in electronic communication
• Ability to adapt to rapid change and work effectively in a fast pace environment
• Demonstrate proficiency in the use of Microsoft Office tools, and possess excellent documentation skills
• Must pass a background study with the Minnesota Department of Human Services.
• Have a valid driver’s license, clean driving record and reliable transportation to use for work driving purposes.

About this role: 

• Collaborate and provide resolutions over the phone and via email for Direct Support Professionals with concerns and/or grievances
• Document each grievance into internal database, follow up as needed
• Assist Direct Support Professionals with questions related to ADP services
• Process Direct Deposit Information and order WiselyPay cards for urgent payroll needs, and serve as a backup for HR team
• Process takeback requests from payroll and billing department as requested
• Maintain Accra Job Board requests and assist clients and employees with creating profiles
• Work closely with Human Resources Supervisors to provide support in other areas as needed