HR Service Delivery Strategist

Leapgen is a global digital transformation company shaping the Now of Work. We partner with enterprise leaders to better design and deliver workforce services and architect HR technology solutions that meet the expectations of workers and the needs of the business. Our areas of focus include HR Technology, HR Operations and Service Delivery, and Workforce Experience. Leapgen is founded on the core values of Love, Energy, Audacity and Proof. That means we:

• LOVE what we do, which
• ENERGIZES us and our clients to do
• AUDACIOUS things, and
• PROVE our success - early and often!

We’re smart, but we don’t take ourselves too seriously. We’re passionate about improving workforce experience and positioning HR to better serve people while acting as a strategic partner to the business. We think differently: transformation is constant, disruption should be healthy and strategic, and people and business are meant to be agile. As such, we encourage and expect our people to be innovative, to do different things. We challenge ourselves to stretch, adapt, learn and improve...constantly. Our customers will tell you we feel like a valued extension of their team because we are.

The HR Service Delivery Management Consultant is responsible for infusing our clients with strategic principles and practices and revolutionize how the HR Service Delivery function fosters a positive workforce experience and contributes to an organization’s operational and financial success. This role is critical in driving positive changes and innovative solutions focused on HR Services, Operations, Case & Knowledge Management and Portal Design.  Management Consultants collaborate with executives, senior managers and project teams to ensure overall program success.

Responsibilities & Activities

• Work closely with clients to develop a strong understanding of the company’s corporate/HR culture, operating strengths and opportunities

• Create strategies for change and collaborate with clients and colleagues to win buy-in for Leapgen recommendations for improving HR processes and systems that complement and support business goals

• Assess client HR operations and service delivery models, focusing on workforce experience and HR effectiveness (e.g., logic/definition of roles & responsibilities, process efficiency, use of data, digital technology enablement)

• Lead service delivery organizational design and reimagination efforts on behalf of clients covering people (e.g., job definitions, role allocations), process (e.g., applying LEAN and Human Centered Design principles), content/knowledge and technology (e.g., chatbot, portal, case management, workflow)

• Foster client relationships that are strong and lasting

• Assess client readiness to change and inform their transformation and change management efforts

• Play a leadership role in client program governance

• Manage schedules and budgets [when a Project Manager is not assigned to a project]

• Mentor team members

• Contribute to Leapgen's industry thought leadership in collaboration with Services, Marketing and Sales peers

• Develop content for and facilitate workshops offered through Leap Academy

• Collaborate with Sales to develop new business

Experience, Knowledge and Abilities:

• Thorough understanding of Digital Workforce Transformation, HR Service Delivery, and HR Shared Services, HCM & Talent Management domains and trends in the marketplace

• 5-10 years experience in leadership roles on HR Service Delivery and business transformation projects - strategy and/or deployment

• 3+ years experience setting up and/or leading HR Operations, including Shared Services organizations

• Deep knowledge of enterprise-wide HR Technology and Service Delivery operations

• Proven experience redesigning processes using Human Centered and/or LEAN design principles

• Proven ability to lead and mentor others

• Ability to lead client from discovery through execution

• Strong interpersonal skills, customer-centric attitude

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery

• Strong communication skills (both written and verbal), including ability to deliver compelling client presentations

• Proven team player and consensus builder

• Proven project management and client management experience, including project manager, budget and time management skills

• Experience producing project documentation (e.g., project plans, project charters, communications plans, deployment plans)

• Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects

• Previous experience managing or implementing HCM / Talent Management processes and/or systems, including content management systems/processes and UX/UI design

• Strong understanding of cloud concepts and technologies

• Bachelor's Degree, ideally in an HR or IT discipline

• Masters Degree a plus

Location and Travel:

• Remote (continental US)
• Travel ~30% (post-Covid)

How to get started: If you’re excited by the idea of seeing yourself in this role at Leapgen, please apply with your CV and a cover letter that best expresses your interest and unique qualifications. All your information will be kept confidential according to EEO guidelines.

Leapgen makes an oath to protect people in the workplace. We are committed to reducing conscious and unconscious bias and fostering a judgement-free workplace that celebrates diversity. Here are a few ways we put this into action:

• We want you to shine through a great interview experience. When we reach out to schedule a conversation, we’ll ask whether you require any accommodation to make that so.

• We don’t seek culture fit; rather, we seek and welcome diverse ideas and perspectives that can enhance our culture, showcase new perspectives, and challenge our thinking. You can be you here.