HR Shared Services Senior Specialist

HR Shared Services Senior Specialist

Minneapolis, MN

Human Resources

Job Description

Req ID: req32488

HR Shared Services Senior Specialist Summary:

Reporting to the HR Shared Services (HRSS) Lead, the person in this role will support the Talent Operations Team's objective to provide centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The HRSS Senior Specialist will handle critical HR support functions and assist in delivery of HR related administrative and operational processes. This role will handle more complex issues before escalating to HRSS Lead and may help handle confidential matters requiring specialized knowledge or experience.

Execute on and support a vast array of centralized operational HR business processes spanning the employee and owner lifecycle. This may include:

• Monitor regular reporting and completion of pre-hire, onboarding and offboarding tasks• Administration of the education, tuition, and certification reimbursement programs, as well as queries and reporting• Talent program administration, queries and tracking (related to programs such a year-end performance management process, annual compliance surveys, etc.)• Responding to employment verification, personnel files, and legal related requests• Act as a SME with specialized knowledge or experience to be able to lead a large team project• Actively maintain service queue through HR applications (Workday and ServiceNow)• Assist the Talent Service Desk as next level Tier 2 support• Provides excellent service to the employees, owners and Talent Team members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation.• Collaborate effectively within and outside the team to ensure integrated approach to the Talent experience• Communicate daily with HRSS Lead on productivity, quality & availability,• Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.• Provides support to HRSS Lead for special projects, including special talent initiatives, performing research

and other tasks as needed• Assists in onboarding and integration of Workforce Operations Specialists• Other duties as assigned

Minimum Requirements• Education: Bachelor's Degree in Human Resources or related degree• Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner• Minimum of 3 years experience in Human Resources function• Minimum of 3 year experience using an HRIS• Excellent written and verbal communications• Strong customer service and interpersonal skills• Handles sensitive and confidential information with discretion• Strong attention to detail and quality

Preferred Requirements• Ability to easily and effectively communicate complex information in a meaningful manner• Ability to work collaboratively with peers internally and external business partners• Highly organized with strong attention to detail and strong follow-through skills• Ability to manage concurrent projects and/or programs• Ability to work well under pressure; meet established targets and goals in a high volume, fast paced and rapidly changing work environment• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 801 Nicollet Mall, West Tower, Ste 1100, Minneapolis, MN 55402-2526 USA

Region: National

Position Type: Experienced

Job Type: Full Time

Degree Required: Associate

Travel Required: No

Sponsor candidates who are not eligible to work in US: No

Requisition ID: req32488