HR Specialist

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Objective:

Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services.

Act as the first line of advisory service to the Shared Service customers for HR-related matters and benefits (employees, managers, external candidates, and providers).

Essential Functions:

• Serve as the first point of contact for all HR-related employee issues/questions via phone, email, or chat.
• Verify information held in the personnel database (Workday) and employee personnel records, inclusive of payroll information.
• Ensure all departmental filing (employee personnel file) is kept up-to-date.
• Manage the employee lifecycle from start to termination.
• Coordinate company benefits such as pension plans, medical plans, etc., where applicable.
• Coordinate leave requests.
• Coordinate predefined Learning and Development courses.
• Run predefined systems queries/searches where applicable.
• Ensure the company's information portal is updated timely.
• Use case management applications when appropriate to track and supervise ongoing employee issues or concerns.
• Ensure the accuracy of the Colleague Services process documentation.
• Diagnose problems and lead corrective efforts through effective communication and efficient execution.
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that elevates the employee and/or manager's experience with the process.

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• Outstanding problem-solving skills with a passion for data integrity, process definition, and continuous learning.
• Outstanding listening skills with the ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Outstanding customer service orientation.
• Comfortable with a high-paced environment with competing priorities.
• Delivers outcomes and is dedicated to problem-solving.
• Ability to drive process improvements by applying technology.
• Outstanding time management, organizational, prioritization, and follow-up skills.
• Places high priority on data integrity and security, confidentiality.
• Able to build credibility with both individual contributors and the executive staff.
• Experience with employment laws and practices for the region supported.
• Must maintain confidentiality in all aspects of job responsibilities.

• Tertiary education in Business would be helpful.

• Preferably 2 to 5 years HR administration experience in a corporate and/or Shared Service environment.
• Good knowledge of Microsoft Office tools.
• Experience with Workday or any other HR employee management system tool (i.e., SAP, PeopleSoft).
• Great teammate with the ability to work with minimal supervision.
• Good attention to detail.
• Excellent oral and written communication skills.
• Willingness to learn and develop.
• Flexible attitude.
• Experience working in an HR shared services organization for an established company, or equivalent experience, is ideal.
• Experience with global HR Systems (e.g., Workday, ADP).
• Experience working across multiple fields and geographies in HR.

• Languages: Good oral and written knowledge of English & Chinese.
• As this role will be the main POC for countries where Traditional Chinese is the primary mode of communication either via phone, email, or chat, the ability to read/write in Traditional Chinese would be advantageous.