HR Support Representative with French and English

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

We are currently searching for an energetic and committed individual to join our newest project in Sofia, Varna and Burgas! We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner. Your responsibilities:
- Receive & log all queries received through phone & email
- Responsible to work on Ticketing to resolve the queries received from the employee
- Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
- Adhere to defined processes and ensure delivery in accordance with set quality standards
- Ensure the Service level are always achieved for HRS processes
- Integrity and discretion in dealing with sensitive information and always ensure data privacy - Take ownership for query resolution and individual metrics.

Additional information

We offer:
Attractive salary + extra bonuses
Work from home option
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers,
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Support and Technical Support
Structured working environment
Career opportunities

Qualifications

Our top candidate possesses:
- Excellent command in French, B2 or higher
- Good knowledge of English, B2 or higher
- Bachelor’s degree
- Microsoft Office Proficiency
- Strong attention to detail and good interpersonal skills
- Strong decision making and problem-solving skills
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
- Ability to multi-task and agility to change in fast-paced dynamic environment

Additional Information

All your information will be kept confidential according to EEO guidelines.