HRBP - Tampa

Role Overview

ID.me is looking for a highly motivated and energetic Human Resources Business Partner to join our team in Tampa, Florida. As the HRBP of Member Support - Tampa, you will be frontline support for our 300+ Member Support representatives, along with managers and leaders of the organization. You will partner with managers to guide and coach them on concerns and inquiries, as well as train them on policies, performance management, and conduct so that they can help their Member Support Associates with day-to-day questions/operations. Engaging high-performing teams, spotting trends and driving change will also be key to your success in continuing to make ID.me a great place to work.

Responsibilities 

• Act as a first point of contact for employees and managers in answering day to day HR questions within Member Support;
• Provide support to managers on employee relations issues; ensure ongoing compliance with company policies and all federal, state, and local employment laws;
• Build trust with employees, managers and leaders in the Tampa location; 
• Gain insight into the operations of the Member Support team to better understand, recommend, and implement goals to enhance the team and employee experience;
• Support HR and leadership in analyzing trends and metrics to show the health of the Member Support team as it relates to retention, promotion, attrition, quality of hires, etc;
• Help to support the smooth execution of onboarding and off-boarding processes;
• Partner cross-functionally with teams across Talent Acquisition, HR Operations, Learning & Development, and Payroll to create an aligned and effective people resources team;
• Monitor and maintain accuracy of Employee Records using various HRIS systems;
• Drive initiatives and improvements towards current and new HR policies, processes, and programs;
• Partner closely with Workforce Management (WFM) and payroll to resolve issues of attendance, employee scheduling, leaves of absence, etc;

Ideal Qualifications

The qualifications below are ideal, but not all are required.  We encourage candidates to apply if they satisfy some, but not all of the qualifications.

• 4+ years experience in a dedicated HR Generalist role;
• Bachelor’s degree; 
• PHR or SHRM-CP strongly preferred;
• Ability to use independent judgment, problem-solve, be creative and answer questions;
• Strong coaching, conflict resolution, relationship and team building skills and demonstrated ability to influence without authority;
• Proven ability to effectively and respectfully partner with individuals at varying levels within an organization;
• Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment;
• Outstanding interpersonal, verbal, and written communication skills;
• Excellent computer skills including Google Suite and HRIS systems (Ultipro experience preferred);

Ideal candidate will thrive in the following culture:

• Ability to thrive when there are multiple changing priorities and shifting of gears
• Strong oral and written communication skills
• Must be a team player with a strong, self-managing work ethic
• Must be a self-starter with a passion for learning and continuous improvement

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