HRIS Coordinator

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.

Job Summary:

Granicus is looking for a motivated and meticulous HRIS Coordinator to provide enthusiastic support to our Payroll, Benefits, and HRIS Administrators by handling a high volume of tier one HR inquiries, processing employee data transactions, and assisting with key activities such as benefit enrollment and payroll processing as needed.

The ideal candidate is organized, adaptable, responsive, and committed to detail precision and promptness in all transactions and communications. The individual will possess a firm understanding of the unique challenges involved in managing and analyzing employment data for a high-growth organization. 

What your impact will look like

• Understands the sensitive nature of HR data and adheres to all Granicus policies related to confidentiality and security of personal information while processing all transactions.
• Provides exemplary customer service through effective, proactive interaction and the appropriate escalation of issues to HR Operations Administrators or HR Management as needed.
• Employs a methodical approach to processing employee and contractor data transactions through employee self-service and HR business processes as appropriate; these transactions include onboarding, employee changes, and offboarding.
• Reviews and processes employee self-service requests such as address changes, tax withholding changes, direct deposit changes, benefit enrollment, and retirement contribution adjustments.
• Conducts routine data audits to confirm accuracy in system data as well as third party data transfers.
• Maintains a strong understanding of the relationship between the core HRIS, modules, integrated systems, and the personnel filing system and uses this understanding to propose improvements to processes across the HR Operations functions.
• Troubleshoots basic HRIS, payroll, and benefits application issues by diagnosing causes, identifying solutions, and coordinating corrective actions, escalating complex issues to the appropriate third-party provider, HR Operations Administrator, or Director of HR Operations as necessary.
• Manages the Payroll and Benefits inboxes, responding to basic inquiries and escalating complex issues to the Payroll, Benefits, and HRIS Administrators.
• Acts as project manager during mergers and acquisitions by directing workflows laid out in HR’s M&A Playbook and assists with data transfers and HR system integrations.
• Further supports payroll administration in various ways such as processing payroll as needed in the Payroll Administrator’s absence, responding to employment and income verification requests, and assisting in year-end processing.

You'll love this job if you have or are:

• 3-5 years working with confidential employee data
• Experience in digital file management
• Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail
• Excellent communication skills regardless of the audience
• Proficiency in MS Office is required (specifically Outlook, Excel, and PowerPoint)
• Previous experience with UKG (formerly UltiPro) is strongly preferred

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.