HRIS Support Analyst

Optiver's Enterprise Operations team enables our people to operate at peak efficiency, fostering seamless collaboration on an expanding array of global projects. Collaborating closely with our Enterprise, Trading and Business Teams, you will be helping the People and Public Facing teams by identifying and implementing optimal solutions, facilitating their productivity, and actively contributing to global application migrations within these domains.

Who we are:

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates.

Optiver Chicago’s culture parallels the energetic city we’re immersed in. Home to the Chicago Board of Trade, Chicago Board Options Exchange, and Chicago Mercantile Exchange, Chicago has established itself as the trading capital of the US. Active on leading US exchanges, Optiver’s Chicago office trades a wide range of products from listed derivatives to cash equities, ETFs, bonds and foreign exchange.

What you’ll do:

As a HRIS Support Analyst within our Global People and Public Facing Applications team, you will be instrumental in maintaining, enhancing, and optimizing our systems to align with the People and Public Facing team(s) vision. Your responsibilities will include:

• Providing support to end-users, troubleshooting issues, and offering comprehensive solutions to ensure seamless system usage.  You will be the first line of support to our People and Public Facing Team(s).
• Monitoring a wide range of development issue tickets within a ticketing system and consistently addressing and resolving these tickets for our stakeholders.
• Contributing to the development of best practices, documentation, and training materials to facilitate user adoption and knowledge sharing.
• Proactively support users through training and communication; identify and independently propose plans to tackle end user knowledge gaps
• Identify opportunities for process improvement within the People systems landscape, streamline workflows, and drive efficiency in processes
• Support in requirements gathering and testing
• Engaging in a supportive learning environment where you'll receive mentorship and training to expand your knowledge

Who you are:

• 1+ years of experience in people systems management, including HRIS administration and support
• Proficiency in using systems such as Workday, Greenhouse, Culture Amp, HubSpot and similar products
• Experience using Jira or similar ticketing systems is a plus; experience using Confluence is a plus
• Exceptional attention to detail and a commitment to maintaining data accuracy and previous experience with auditing data a plus
• Advanced excel skills with proven experience in functions such as Index Match
• Ability to work independently, effectively prioritize tasks, and consistently meet deadlines within a dynamic and fast-paced environment.
• A pragmatic, logical thinker with a problem-solving and user-first mentality
• Strong communication skills and the ability to work closely with technical and non-technical stakeholders alike
• Comfortable in collaborating with cross-functional teams on a global level

What you’ll get:

• Work alongside best-in-class professionals from over 40 different countries.
• Performance based bonus structure that is unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool fostering a truly collaborative environment to work in.
• Ownership over initiatives that directly solve business problems.  

Alongside this you will get great other benefits such as 25 paid vacation days and market holidays, fully paid health insurance, daily breakfast and lunch, training opportunities, 401(k) match up to 50% and charitable match opportunities, regular social events and clubs, and many more.

At Optiver, we are committed to creating a diverse and inclusive environment of mutual respect. Optiver recruits, employs, trains, compensates and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, or other legally protected characteristics.